Onyinyechi Gift Ezeugo
Vancouver,BC
Summary
Highly motivated and newly certified Scrum Master with a strong passion for Agile methodologies and project management. Seeking a challenging position in a dynamic organization where I can leverage my Scrum knowledge and skills to facilitate successful project delivery and foster a collaborative and productive work environment.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Scrum Master
Homechow
Vancouver, BC
01.2023 - Current
- Homechow is a startup that is new to Agile methodology and Scrum
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- I successfully introduced the ways of Agile and Scrum for the accomplishment of the product goal
- I successfully led cross-functional team in the implementation of a new project management software, resulting to 80% improvement in project tracking and collaboration
- Received recognition for outstanding performance and contribution to project’s growth
- Led sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Researched current trends to stay knowledgeable in Scrum methods.
- Worked to provide continuous improvement for product development lifecycle.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Monitored and tracked project progress to support timely completion.
- Led cross-functional teams to successfully complete IT projects.
Tenant Support Worker
Lookout Housing and Health Society
Vancouver, BC
09.2022 - Current
- Provide front-line support and advocacy for tenants in need, including those experiencing homelessness, eviction, or other housing-related issues
- Develop and maintain relationships with community organizations and service providers to connect tenants with necessary resources and support
- Conduct intake interviews, assess tenant needs and develop individualized support plans
- Assist tenants with housing applications, rent arrears and other tenancy related paperwork
- Collaborate with property management and maintenance staff to ensure safe and healthy living conditions for tenants
- Maintain accurate records and documentation of tenant interactions and support provided
HR Administrative Assistant
SkyIT Services
Calgary, Alberta
05.2022 - 08.2022
- Responsible for scheduling, orientation, training, record keeping, and administrative tasks
- Managed strategic workforce planning and prioritized HR activities to meet the firm's objectives
- Built leadership talent of staff through "on-the-job" activities: job rotation and reduced staff turnover by 8%
- Reviewed company policies, gathered withholding, explained benefit programs, and obtained signatures for documents
- Managed correspondence, reports, and scheduling with MS Office and slashed clerical errors by 25%
- Documented and tracked human resources action by completing forms, reports, logs, and records
- Set up and scheduled meetings for interviewees, hiring managers, employees, and department heads
- Accomplished human resources department and organization mission by completing results as required
- Provided exceptional support to managers and co-workers, hence increased efficiency by 40%.
Administrative Assistant
Bonafide Hotel
01.2020 - 08.2021
- Professionally and timely handled approximately 150 guest concerns weekly
- Scheduled future hotel bookings and greeted and interacted with hotel guests and restaurant customers
- Prepared and presented monthly expense reports to the hotel's general manager
- Took approximately 25 phone calls and timely replied to nearly 15 emails daily
- Produced financial reports and budgetary documentation for the security department
- Increased customer satisfaction scores by 65% in the first six months
- Handled the scheduling of hotel staff and meetings.
Customer Service Analyst
Veritas Kapital
02.2018 - 12.2019
- Provided exceptional customer service to customers in-person and over the phone
- Assisted customers with product inquiries, purchases and returns
- Organized customer information and account data for business planning and customer service purposes
- Ensured that clients had an optimal level of insurance coverage while identifying and resolving service issues
- Quickly and effectively solve customer challenges, including following up to ensure remediation
- Handled payments and managed inbound/outbound calls and appointment scheduling for customers
- Took approximately 20 phone calls and replied to about 30 emails and ten live chats daily
- Maintained KYC forms for new customers using the ERP system
- Worked closely with the Head of customer service and teams for clarification and input when needed.
Education
MBA - Project Management
University Canada West
07.2021 - 09.2022
BSc - International Relations
Gregory University
Skills
Project Management
Sprint Session Management
Project Planning & Execution
Budget Planning
Project Initiation
Risk Management
Jira
Scrum Ceremonies
MS Office Suite and Google Suite
Project planning and development
Advanced problem solving
Trello
Certification
Professional Scrum Master (PSM1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scrum Master
Homechow
01.2023 - Current
Tenant Support Worker
Lookout Housing and Health Society
09.2022 - Current
HR Administrative Assistant
SkyIT Services
05.2022 - 08.2022
MBA - Project Management
University Canada West
07.2021 - 09.2022
Administrative Assistant
Bonafide Hotel
01.2020 - 08.2021
Customer Service Analyst
Veritas Kapital
02.2018 - 12.2019
BSc - International Relations
Gregory University