Onyinyechi Gift Ezeugo
Vancouver,BC
Summary
Highly motivated and newly certified Scrum Master with a strong passion for Agile methodologies and project management. Seeking a challenging position in a dynamic organization where I can leverage my Scrum knowledge and skills to facilitate successful project delivery and foster a collaborative and productive work environment.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Scrum Master
Homechow
Vancouver, BC
01.2023 - Current
- Homechow is a startup that is new to Agile methodology and Scrum
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- I successfully introduced the ways of Agile and Scrum for the accomplishment of the product goal
- I successfully led cross-functional team in the implementation of a new project management software, resulting to 80% improvement in project tracking and collaboration
- Received recognition for outstanding performance and contribution to project’s growth
- Led sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Researched current trends to stay knowledgeable in Scrum methods.
- Worked to provide continuous improvement for product development lifecycle.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Monitored and tracked project progress to support timely completion.
- Led cross-functional teams to successfully complete IT projects.
Tenant Support Worker
Lookout Housing and Health Society
Vancouver, BC
09.2022 - Current
- Provide front-line support and advocacy for tenants in need, including those experiencing homelessness, eviction, or other housing-related issues
- Develop and maintain relationships with community organizations and service providers to connect tenants with necessary resources and support
- Conduct intake interviews, assess tenant needs and develop individualized support plans
- Assist tenants with housing applications, rent arrears and other tenancy related paperwork
- Collaborate with property management and maintenance staff to ensure safe and healthy living conditions for tenants
- Maintain accurate records and documentation of tenant interactions and support provided
HR Administrative Assistant
SkyIT Services
Calgary, Alberta
05.2022 - 08.2022
- Responsible for scheduling, orientation, training, record keeping, and administrative tasks
- Managed strategic workforce planning and prioritized HR activities to meet the firm's objectives
- Built leadership talent of staff through "on-the-job" activities: job rotation and reduced staff turnover by 8%
- Reviewed company policies, gathered withholding, explained benefit programs, and obtained signatures for documents
- Managed correspondence, reports, and scheduling with MS Office and slashed clerical errors by 25%
- Documented and tracked human resources action by completing forms, reports, logs, and records
- Set up and scheduled meetings for interviewees, hiring managers, employees, and department heads
- Accomplished human resources department and organization mission by completing results as required
- Provided exceptional support to managers and co-workers, hence increased efficiency by 40%.
Administrative Assistant
Bonafide Hotel
01.2020 - 08.2021
- Professionally and timely handled approximately 150 guest concerns weekly
- Scheduled future hotel bookings and greeted and interacted with hotel guests and restaurant customers
- Prepared and presented monthly expense reports to the hotel's general manager
- Took approximately 25 phone calls and timely replied to nearly 15 emails daily
- Produced financial reports and budgetary documentation for the security department
- Increased customer satisfaction scores by 65% in the first six months
- Handled the scheduling of hotel staff and meetings.
Customer Service Analyst
Veritas Kapital
02.2018 - 12.2019
- Provided exceptional customer service to customers in-person and over the phone
- Assisted customers with product inquiries, purchases and returns
- Organized customer information and account data for business planning and customer service purposes
- Ensured that clients had an optimal level of insurance coverage while identifying and resolving service issues
- Quickly and effectively solve customer challenges, including following up to ensure remediation
- Handled payments and managed inbound/outbound calls and appointment scheduling for customers
- Took approximately 20 phone calls and replied to about 30 emails and ten live chats daily
- Maintained KYC forms for new customers using the ERP system
- Worked closely with the Head of customer service and teams for clarification and input when needed.
Education
MBA - Project Management
University Canada West
07.2021 - 09.2022
BSc - International Relations
Gregory University
Skills
Project Management
Certification
Professional Scrum Master (PSM1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scrum Master
Homechow
01.2023 - Current
Tenant Support Worker
Lookout Housing and Health Society
09.2022 - Current
HR Administrative Assistant
SkyIT Services
05.2022 - 08.2022
MBA - Project Management
University Canada West
07.2021 - 09.2022
Administrative Assistant
Bonafide Hotel
01.2020 - 08.2021
Customer Service Analyst
Veritas Kapital
02.2018 - 12.2019
BSc - International Relations
Gregory University
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