ONYINYE UMEH

· Elicited, documented, and analyzed business requirements from stakeholders, including business users, management, and IT teams, ensuring a clear understanding of project objectives.

· Create detailed requirement documents, including functional specifications, use cases, user stories, and process flow diagrams, maintain accurate and up-to-date documentation throughout the project lifecycle.

· Facilitate communications among business stakeholders, end-users, and technical groups to align on project objectives and specifications, while also overseeing stakeholder concerns, feedback, and expectations.

· Collaborate with solution architects and designers to develop appropriate solutions that meet business requirements, validate proposed solutions against business needs and requirements to guarantee alignment.

· Analyze data and conduct research to identify trends, patterns, and insights that can inform decision-making and drive business improvements.

· Identify opportunities for process optimization and suggest changes to improve efficiency, effectiveness, and overall business performance.

. Actively work with the Product owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business.

· Assist in defining test scenarios and acceptance criteria to make sure that developed solutions meet business requirements, collaborate with quality assurance teams to validate that the delivered solution meets the intended functionality.

· Design and deliver customized training programs for employees on the use of new systems and processes, improving user adoption rates and minimizing disruption during the transition.

· Collaborate with IT teams and business units to align technology solutions with business goals, resulting in the timely delivery of projects and improved cross-departmental communication.

· Analyzed customer feedback and data to identify pain points and recommended changes that improved the overall customer experience, leading to higher satisfaction scores.

· Played a pivotal role in integrating a new digital platform or tool that increased operational efficiency by 80%.

· Built strong relationships and trust with key stakeholders, ensuring smooth change adoption.

· Collected and analyzed data from various stakeholders to establish clear, quantifiable project requirements, leading to a digital solution that fulfilled 95% of user needs on its first release.

· Played a key role in QA, using data analytics to identify bugs and inconsistencies in the digital platform before its public release.

· Demonstrated a track record of delivering projects on time and within scope, contributing to the bank's strategic goals and objectives.

· Led the development and implementation of mobile offers strategies resulting in 75% increase in user engagement and an 80% boost in revenue.

· Conducted workshops, interviews, and focus group discussions with stakeholders to gather detailed requirements for the digital transformation initiative.

· Evaluated current business processes and identified areas for improvement, streamlining workflows and enhancing operational efficiency.

· Conducted in-depth data analysis to identify trends, patterns, and insights that informed strategic decision-making and business planning.

· Performed gap analysis to identify discrepancies between current and desired states, proposing solutions to bridge the gaps effectively.

· Created detailed use case scenarios and functional specifications to guide development teams in building software solutions aligned with business needs.

· Prepared comprehensive project documentation, including business requirements documents, functional specifications, process flow diagrams, and user manuals.

· Facilitated effective communication between business units, IT teams, and management to ensure alignment and understanding of project objectives and progress.

· Collaborated with QA teams to develop test plans, test cases, and user acceptance testing (UAT) to ensure that developed solutions met business requirements.

· Championed in change management efforts by providing training and support to end-users during implementation of new systems or processes.

· Successfully facilitated communication between business units and IT teams, resulting in the timely delivery of projects and solutions that meet business needs.

· Delivered a digital solution that resulted in a 60% reduction in customer complaints, leading to an estimated 70% increase in customer retention.

· Led change management initiatives that resulted in 80% of the workforce adopting new digital processes within three months.

· Played a pivotal role in ensuring the Mobile banking applications are compliant with new regulatory requirements, leading to a successful audit with zero compliance issues.

· Implemented process improvements that reduced the time and resources required to complete certain banking operations, resulting in cost savings.

· Maintained and monitored project plans, project schedules, work hours, budgets, and expenditures.

· Documented and followed up on important actions and decisions from meetings.

· Guaranteed the timely completion of project milestones.

· Assisted the project manager with administrative tasks and upheld proper documentation standards for each project.

· Coordinated and engaged in stakeholder discussions, ensuring their perspectives are steered towards the most optimal solution.

· Access project risk, issues and provide solutions where applicable.

· Achieved a high stakeholder satisfaction rate through effective communication and coordination.

· On-Time Project Completion: Successfully coordinated multiple projects resulting in on-time or ahead-of-schedule completion.

· Budget Management: Ensured projects were executed within or under the allocated budget, saving costs.