Onyinye nwankpo
nepean,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Gym Manager
My Gym Children's Fitness Centre
03.2016 - 09.2024
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Generated leads through sales promotions and word-of-mouth.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Trained employees on general procedures, gym rules and duties.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Interviewed and hired gym staff for various roles.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Aministrative Asistant
Fit Town Incorporated
12.2015 - 11.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Proofread and edited documents for accuracy and grammar.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Volunteer
Canadian Cancer Society Ottawa
01.2015 - 08.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Biology
University of Ottawa
Ottawa06-2011
Associate of Science -
Thompson Rivers University
Kamloops, 04-2008
Skills
- Membership retention and Lead Generation Strategies
- Team Management and Collaboration
- Digital Marketing
- Effective Communication
- Problem-solving
- Organizational Skills
- Reliability
- Conflict Resolution
Languages
English
Full Professional
French
Elementary
Timeline
Gym Manager
My Gym Children's Fitness Centre
03.2016 - 09.2024
Aministrative Asistant
Fit Town Incorporated
12.2015 - 11.2019
Volunteer
Canadian Cancer Society Ottawa
01.2015 - 08.2015
Bachelor of Science - Biology
University of Ottawa
Associate of Science -
Thompson Rivers University
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