A customer service and relationship management professional with a track record of driving innovative change to boost productivity and achieve organizational goals. Skilled in banking, business development, administration, and customer service, excelling in communication and strategic planning. Proven success in expanding client base and capturing accounts, with strong leadership and management abilities to guide and motivate teams. Detail-oriented and adept at excelling in competitive environments.
Hi, I’m
Onyinwealehi Joy Eluaguni
Brantford,Ontario
Summary
Overview
22
years of professional experience
Work History
Oak Pensions Limited
Head Sales and Relationship Management
04.2018 - 04.2024
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Pensions Alliance Ltd.
Team Lead, Business Development
05.2017 - 11.2018
Job overview
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Facilitated collaborative brainstorming sessions among team members, encouraging creative problem-solving techniques for addressing client needs.
- Negotiated favorable contracts with vendors, reducing costs while maintaining quality standards for the organization.
- Provided ongoing coaching and mentorship to junior staff members, contributing to their professional growth within the organization.
- Tracked industry trends and competitor activities, adapting strategies accordingly to maintain a competitive edge in the marketplace.
Stanbic IBTC Bank Plc.
Business Manager, Retail
01.2015 - 02.2016
Job overview
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
Stanbic IBTC Bank Plc
Business Manager, Personal Banking
12.2013 - 01.2016
Job overview
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
Stanbic IBTC Bank Plc.
Private Banking/ Relationship Manager
02.2012 - 12.2013
Job overview
- Conducted thorough risk assessments to ensure compliance with regulatory requirements and minimize potential losses.
- Streamlined account opening processes, reducing client onboarding time and increasing overall efficiency.
- Strengthened client relationships with regular communication and proactive financial recommendations.
- Exceeded sales targets consistently by identifying prospects, cultivating relationships, and closing deals effectively.
- Assisted in the creation of departmental policies that standardized best practices and improved overall operational efficiency.
- Maintained up-to-date knowledge of market trends, enabling proactive portfolio adjustments in response to economic shifts.
- Organized educational seminars to help clients make informed decisions about their wealth management strategies.
Stanbic IBTC Bank Plc.
Customer Services Consultant
08.2009 - 02.2012
Job overview
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Completed 80 outbound follow-up calls each day to qualified prospects interested in various product offerings.
Stanbic IBTC Bank Plc
Sales /Enquiry Officers
06.2008 - 08.2009
Job overview
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
T&G Ventures Limited
Administrative/Customer Service Officer
02.2002 - 01.2003
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Education
Conestoga College Institute of Technology And Advanced LearningBrantford, ON
Post-Degree Certificate from Global Business Management
12.2024
University Overview
- Certificate - Workers Health and Safety Awareness in 4 steps
- Certificate - Integrated Accessible Standard of Training for Sales & Customer Service
- Diploma in Basic computer Applications- (Ms. Excel, Ms. Word, PowerPoint)
- B.Sc. (Public Administration)
- West Africa Examination Certificate
Skills
- Exceptional Customer Service
- Effective communication and interpersonal skills
- Self-motivated and Focused
- Confident and poised
- Team Player
- Effective time and information management skills
- Excellent Product Marketing Skills
- Great Employee Management Skills
- Quality risk asset creation and management skills
- Customer prospecting and management
- Proficient computer knowledge
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Flexible and Adaptable
- Teamwork and Collaboration
References
References
To be provided on requestLanguages
English
Full Professional
Timeline
Head Sales and Relationship Management
Oak Pensions Limited
04.2018 - 04.2024
Team Lead, Business Development
Pensions Alliance Ltd.
05.2017 - 11.2018
Business Manager, Retail
Stanbic IBTC Bank Plc.
01.2015 - 02.2016
Business Manager, Personal Banking
Stanbic IBTC Bank Plc
12.2013 - 01.2016
Private Banking/ Relationship Manager
Stanbic IBTC Bank Plc.
02.2012 - 12.2013
Customer Services Consultant
Stanbic IBTC Bank Plc.
08.2009 - 02.2012
Sales /Enquiry Officers
Stanbic IBTC Bank Plc
06.2008 - 08.2009
Administrative/Customer Service Officer
T&G Ventures Limited
02.2002 - 01.2003
Conestoga College Institute of Technology And Advanced Learning
Post-Degree Certificate from Global Business Management
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