Onyekachukwu Unegbe
Halifax,Nova Scotia
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Support Advisor
Frazi Insurance
03.2022 - 01.2024
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Civil Engineering
Onyekachukwu Kingsely Unegbe
10.2012
Skills
- Complaint Resolution
- Report Generation
- Consultative Sales
- Office Equipment Proficiency
- Staff Education and Training
- Record Preparation
- Customer Relationship Management (CRM)
- Active Listening
Timeline
Customer Support Advisor
Frazi Insurance
03.2022 - 01.2024
Bachelor of Science - Civil Engineering
Onyekachukwu Kingsely Unegbe