Onyeka Chinedu Okafor
Oshawa,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Service Specialist
Ebonyi State University Abakaliki
04.2013 - 07.2015
- Evaluated systems according to predetermined checklist and noted issues.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Updated account information to maintain customer records.
Education
Bachelor Of Arts - History And International Relations
09.2011
- Awarded Award Name
- Completed professional development in Subject
- Professional development completed in Subject
Skills
- Customer Service and Assistance
- Administrative and Office Support
- Sales Quota Achievement
- Document and Records Management
- Customer Feedback
- Call Volume and Quality Metrics
- Investigate Claims
- Information Updates
- Training Classes
- Microsoft Office
Languages
English
Full Professional
Timeline
Service Specialist - Ebonyi State University Abakaliki
04.2013 - 07.2015
Ebonyi State University - Bachelor Of Arts, History And International Relations
Similar Profiles
ANYAEHIECHUKWU IRENE NWANNEKAANYAEHIECHUKWU IRENE NWANNEKA
CRK Teacher at Command secondary school, AbakalikiCRK Teacher at Command secondary school, Abakaliki
Arinze Uzochukwu NnoliArinze Uzochukwu Nnoli
Hotel Operations Manager at Osborn La Palm Abakaliki NigeriaHotel Operations Manager at Osborn La Palm Abakaliki Nigeria
Noah V. Magdich Sr, NREMTNoah V. Magdich Sr, NREMT
Adjunct Fire Instructor at Bowling Green State University State Fire SchoolAdjunct Fire Instructor at Bowling Green State University State Fire School