Onyekachi Ahunun
Kincardine,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, i am best Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
CSR- Call Centre Agent
Bill Gosling Outsourcing
03.2020 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Store Manager
Urban Planet
05.2014 - 06.2020
- Handle complaints from customers
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Boosted sales revenue by implementing customer-centric coaching strategies for the sales team.
- Managed team of over 13 staffs and consistently achieved high sales targets.
- Assisted in managing daily store operations to enhance customer experience.
- Collaborated with team to maintain visual merchandising standards and optimize product displays.
- Developed employee schedules to maximize coverage during peak hours while controlling labor costs.
- Facilitated communication between departments to ensure smooth workflow and operational alignment.
- Analyzed sales data to identify trends and support strategic decision-making for promotions.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Manager
Le Chateau
02.2019 - 12.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Assisted in managing daily store operations, ensuring optimal customer service and sales performance.
- Trained new staff on company policies, product knowledge, and effective sales techniques.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Aldo Shoes
12.2013 - 06.2014
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
- Represented the brand and company professionally to drive store revenue.
- Demonstrated use and care of merchandise.
- Cultivated a loyal customer base, resulting in a high level of repeat and referral business.
- Identified customer needs and upsold to higher value products as often as possible
- Maintained a regular customer base and actively worked to develop lucrative new customer relationships
- Often met all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
Environmental Service Associate
The Toronto Congress Centre
01.2013 - 08.2013
- Followed standards and procedures to maintain safe work environment.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Provided outstanding customer service.
- Assisted with setup and teardown of event spaces to meet client specifications and timelines.
- Coordinated scheduling for routine facility cleaning, minimizing disruption to daily operations.
- Mixed and blended cleaning solutions to proper concentrations.
- Enhanced guest satisfaction by providing exceptional stateroom cleaning and maintenance services.
- Maintained cleanliness and sanitation of event spaces, ensuring compliance with health standards.
- Operated cleaning equipment efficiently to enhance overall facility presentation.
Logistics Associate
Kwik Staff
07.2012 - 01.2013
- Completed assorted packaging of books and stationaries for shipping to various supermarkets
- Worked in a weekly rotational shift with a team to meet the day’s production target.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Office Assistant
Mr Biggs Eatery
10.2010 - 08.2011
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Assisted with event planning, including associated travel and logistical arrangements.
- Generated reports and typed letters in Ms Excel and prepared presentations for maximum impact and results.
- Processed client rebate reconciliation, reporting and check requests.
- Managed office operations while scheduling appointments for up to 3 department managers.
- Executed record filing system to improve document organization and management.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
Education
Associate of Science - Human Resource Management
Seneca College Of Applied Arts And Technology
Toronto, ON2019
Associate of Arts - FITNESS & HEALTH PROMOTION
Humber College- North Campus
Toronto, ON2013
Skills
- Business development and planning
- Merchandising and display
- Product knowledge
- Oral and written communication
- Staff scheduling
- Goals and performance
- Customer service
- Relationship building and management
- Sales and marketing
- Cash handling
- Bagging and packaging
- Point-of-sale systems
- Multi-tasking ability
- Teamwork and collaboration
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Relationship building
- Call management
- Coordination
- Assertiveness
- Retail store support
- Stock management
- Quality assurance controls
- Data entry
- Computer proficiency
- Conflict resolution
- Scheduling
AWARDS & RECOGNITIONS
MOST VERSATILE STUDENT” 2010
DSC Technical High School, Warri, Nigeria.
BEST ADVERTISEMENT CAMPAIGN IN MARKETING 2013
Seneca College, Newnham Campus Toronto ON Canada
Timeline
CSR- Call Centre Agent
Bill Gosling Outsourcing
03.2020 - Current
Assistant Manager
Le Chateau
02.2019 - 12.2019
Assistant Store Manager
Urban Planet
05.2014 - 06.2020
Sales Associate
Aldo Shoes
12.2013 - 06.2014
Environmental Service Associate
The Toronto Congress Centre
01.2013 - 08.2013
Logistics Associate
Kwik Staff
07.2012 - 01.2013
Office Assistant
Mr Biggs Eatery
10.2010 - 08.2011
Associate of Science - Human Resource Management
Seneca College Of Applied Arts And Technology
Associate of Arts - FITNESS & HEALTH PROMOTION
Humber College- North Campus