Onyeka Kamen
Ontario
Summary
To contribute effectively to an organization committed to making a positive impact while striving for excellence in achieving its goals. I am enthusiastic about securing a challenging position with opportunities for career advancement within any organization. I thrive on being exposes to challenges that require real-world solutions, leveraging my knowledge and skills. Diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. Communicates well with others and maintains accurate records. Decisive problem solver with enthusiastic attitude and desire to please consumers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Warehouse)
Vincent Tents And Events Rentals
05.2023 - Current
- Maintained accurate inventory records and conducted regular audits to ensure operational accuracy
- Performed basic financial administration tasks such as processing expense reports and invoice aiding in budget tracking and financial accuracy
- Utilized problem-solving and negotiation skills to resolve inventory discrepancies and improve operational efficiency
- Documented detailed notes in CRM system to track customer interactions
- Returned customer calls and responded to inquiries and complaints
- Built strong knowledge of product line to assist customers in selecting products
- Communicated with clients over phone, email and chat platforms
- Worked closely with the team to meet or exceed service goals on a consistent basis
Warehouse Assistant
Teknion Furniture Manufacturers
01.2023 - 05.2023
- Assisted finance department in managing outstanding invoices from delinquent accounts, reducing collection periods and improving cash flow management
- Observed company policies and regulatory guidelines for safety, quality and sanitation
- Worked with team members to support process improvements and cost reductions
- Staged completed pallets at assigned dock doors for shipment or load on to trailers
- Calculated proper weight distribution to arrange picked items on pallets
- Cleaned and organized work areas to safeguard team
- Negotiated with freight carriers to secure lower transportation costs while maintaining service quality
- Trained new employees on warehouse protocols and safety procedures
- Collaborated with purchasing department to monitor supply needs and place orders
Assistant Automotive Service Technician/Programmer
Imoof Intergrated Service Limited
02.2019 - 11.2022
- Leveraged computerized diagnostic equipment to identify mechanical problems
- Executed repairs to honor warranty and manufacturer specifications
- Conferred with customers or service advisors to obtain descriptions of vehicle problems and discuss work and future repair requirements
- Used testing equipment to verify repairs and maintenance
- Performed oil changes, tune-ups and tire rotations to keep vehicle in operating condition
- Test-drove vehicles to confirm drivability and function of repaired parts and com
- Attended workshops and training sessions to stay current with automotive technology advancements
- Assisted in developing preventive maintenance programs to extend vehicle life and reduce breakdowns
- Replaced faulty parts including alternators, starter motors, and water pumps
- Collaborated with team members to troubleshoot complex mechanical issues
Education
Post Secondary Diploma - Electromechanical Engineering
Centennial College
04.2024
Bachelor of Science (B.S.) - Cooperative Economics and Management
University of Nnamdi Azikiwe
06.2017
Skills
- Contract/ Sales Negotiation
- CRM
- Excellent written/verbal communication
- MS Office Suite
- Problem Solving
- Project Management and Planning
- Strong Analytical / Organizational skills
- Training and Coaching
- Translation and interpretation services
- Order processing
- Understanding customer needs
- Customer satisfaction surveys
- Professional phone voice
- Team collaboration
Certification
- Project Management and Planning
- Management Strategies for People and Resources
- Workplace Hazardous Materials Information System (WHMIS)
- CPR / AED / First-Aid
LANGUAGES
English
Timeline
Customer Service Representative (Warehouse)
Vincent Tents And Events Rentals
05.2023 - Current
Warehouse Assistant
Teknion Furniture Manufacturers
01.2023 - 05.2023
Assistant Automotive Service Technician/Programmer
Imoof Intergrated Service Limited
02.2019 - 11.2022
Bachelor of Science (B.S.) - Cooperative Economics and Management
University of Nnamdi Azikiwe
- Project Management and Planning
- Management Strategies for People and Resources
- Workplace Hazardous Materials Information System (WHMIS)
- CPR / AED / First-Aid
Post Secondary Diploma - Electromechanical Engineering
Centennial College
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