Onyedikachi Obinali
Oakville,ON
Summary
Experienced procurement and general administrator. Customer care representative, bringing years of applying exceptional customer service, conflict mediation, and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsible and resilient team player with an adaptable and resourceful mindset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Coordinator
LEAD Security Group Inc.
01.2024 - Current
- Monitors scheduling system daily to ensure that posts are properly filled, and action is taken when unconfirmed posts are discovered.
- Monitor overtime and turnover and initiate action to reduce deficiencies in these areas.
- Directly responsible for supervision of all site supervisors and lead guards within their assigned area to ensure compliance with their assignment and company procedures.
- Complete all daily activity reports in approved format and send them to director of operations.
- Communicates with all levels of staff and clients effectively and routinely.
- Initiate disciplinary action against members assigned within my area.
Store Associate
TJX CANADA
10.2023 - 12.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
MD/CEO
Odonaldo Nigeria Limited
03.2017 - Current
- Maintaining relationships with clients, partners, and other stakeholders
- Developing goals and initiatives to direct company’s course.
- Guiding staff in implementing company initiatives and policies.
- Evaluating company processes and procedures to solve issues within them.
- Managed financial, operational and human resources to optimize business performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
Sales Representative
Green Essex Nigeria Limited
01.2014 - 02.2017
- Marketing of products and meeting customer needs.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Used customer feedback to develop innovative sales strategies to increase sales.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Diploma - Applied Social Sciences and Humanities
Sheridan College
Oakville04.2025
Bachelor of Science - Business Administration
Lagos State University
Lagos, Nigeria09.2014
Skills
- Good communication skills
- Employee relations
- Time Management
- Flexible team player
- Multitasking
Volunteer Experience
Lead Nigeria, Nigeria.
Volunteer.
2011 - Present.
Nonprofit organization providing relief materials, food, and drugs to internally displaced people (IDPs), orphanage, schools and individuals living with disability.
Joined the march against polio and volunteered to administer polio vaccines on children.
Joined the march against rape in Canada.
Hobbies and Interests
- Swimming
- Travelling
- Weightlifting
Languages
English
Full Professional
Certification
Canadian Red Cross Society.
First aid, CPR, AED Training.
Certificate issued on 2024-02-20.
Certificate expires on 2027-02-20.
Timeline
Operations Coordinator
LEAD Security Group Inc.
01.2024 - Current
Store Associate
TJX CANADA
10.2023 - 12.2023
MD/CEO
Odonaldo Nigeria Limited
03.2017 - Current
Sales Representative
Green Essex Nigeria Limited
01.2014 - 02.2017
Diploma - Applied Social Sciences and Humanities
Sheridan College
Bachelor of Science - Business Administration
Lagos State University
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