Onyedikachi Obinali
Hamilton,ONTARIO
Summary
Experienced procurement, general administration and customer care representative bringing years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
9
9
years of professional experience
Work History
Operations Manager
ODONALDO NIGERIA LIMITED
05.2021 - 07.2023
- Made important decisions for profitability.
- Implemented proposed plans effectively.
- Oversaw design, supply and installation of goods to over 500 customers.
- Hired staff directly to make sure of having best hands.
- Set, tracked and managed company's budget for proper utilization of company's funds.
- Maintained positive, safe and healthy work environment for both staff and organization leadership.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Operations Manager
BLACK PEARL
04.2017 - 01.2021
- Established and monitored employee schedules.
- Conducted budget reviews and report.
- Maintained safe and healthy work environment by establishing and enforcing standards and procedures.
- Led hiring, onboarding and training new hires to fulfill business requirements.
Sales Representative
GREEN ESSEX NIGERIA LIMITED
11.2014 - 02.2017
- Marketing of products and meeting customer needs.
- Trained and mentored 7 new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Used customers feedback to develop innovative sales strategies to increase sales.
Education
Bachelor of Science - Business Administration
Lagos State University
Lagos, Nigeria.09.2014
Skills
- Time management
- Multitasking
- Good communication skills
- Employee relations
- Flexible team player
Timeline
Operations Manager
ODONALDO NIGERIA LIMITED
05.2021 - 07.2023
Operations Manager
BLACK PEARL
04.2017 - 01.2021
Sales Representative
GREEN ESSEX NIGERIA LIMITED
11.2014 - 02.2017
Bachelor of Science - Business Administration
Lagos State University
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