Onyedikachi Nwajagu
Scarborough,ON
Summary
To leverage my passion for Fashion and exceptional Customer service skills as a Retail Sales Associate at your organization, where I can contribute to creating a memorable shopping experience for customers while achieving sales targets and promoting brand loyalty.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
High Definition Studio
02.2016 - 08.2023
- Provided product knowledge to customers and made recommendations
- Maintained cleanliness of the store and ensured all safety guidelines were followed
- Supported sales floor, fitting room, check out, and back-of-house processes as required
- Utilized customer service software to manage interactions and track customer satisfaction
- Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor
- Provide styling tips and ideas to provide customer satisfaction.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Customer Service Representative/Sales Associate
Lukeslyva Multimedia Services
04.2014 - 12.2015
- Responded to clients' requests for products, services, and company information
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Provided administrative support, including processing purchase orders and service contract
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Fashion Business (FAB) Diploma -
Seneca College
01.2025
Skills
- Great phone and email etiquette
- Great in Building Relationship with clients to increase trust and drive sales
- Problem-Solving
- Time management
- Awesome team player
- Attentive listening
- Customer Service
- Teamwork and Collaboration
Accomplishments
- Awarded "Salesperson of the Month" for exceeding sales goal by 35% in November 2022.
- Received positive feedback from customers and managers for providing excellent customer service and creating a pleasant shopping experience.
- Contributed to increasing store sales by 22% in 2022.
Volunteer Opportunities
I volunteer at Dress for Success. I interact with my clients and get to know their likes and dislikes, and then I go ahead to provide a range of clothes on the rack for them to pick from.
References
References available upon request.
Timeline
Retail Sales Associate
High Definition Studio
02.2016 - 08.2023
Customer Service Representative/Sales Associate
Lukeslyva Multimedia Services
04.2014 - 12.2015
Fashion Business (FAB) Diploma -
Seneca College
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