Onyeddikachi Ezealaji
Calgary,AB
Summary
Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Sales Representative
Agentur Filmgesichter
03.2022 - 01.2024
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Expanded customer base through cold calling, networking, and relationship building.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
Senior Account Manager
Master Call
01.2019 - 02.2022
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Provided extensive support in sales, technical and business areas to key accounts.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
Account Manager
Master Call
02.2018 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
Medical Practitioner
Mechnikov Hospital
09.2016 - 12.2017
- Established rapport with patients from diverse backgrounds, fostering trust and open communication in the treatment process.
- Improved patient satisfaction rates through empathetic listening and addressing concerns in a timely manner.
- Enhanced patient care by implementing evidence-based medical practices and staying updated on the latest treatment protocols.
Education
Bachelor of Science - Family Medicine
Dnipro Medical Institute
07.2016
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales closing
- Sales Presentations
- Relationship Building
- Sales expertise
Languages
English
Native or Bilingual
Timeline
Sales Representative
Agentur Filmgesichter
03.2022 - 01.2024
Senior Account Manager
Master Call
01.2019 - 02.2022
Account Manager
Master Call
02.2018 - 01.2019
Medical Practitioner
Mechnikov Hospital
09.2016 - 12.2017
Bachelor of Science - Family Medicine
Dnipro Medical Institute
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