ONYEBUCHI OKOLI
Summary
An experienced cloud application specialist with strong communication, problem solving and interpersonal skills that seeks challenging roles that complement my technical expertise and drive innovation.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Application Support Specialist
9mobile (emts) Telecommunication
01.2022 - 01.2024
- Managed Agile team for development of VAS digital products.
- Ensured application performance uptime and high standards of code quality.
- Collaborated with security professionals to optimize infrastructure.
- Worked with product teams to implement and scale cloud solutions.
- Provided mentorship and guidance to development teams.
- Achievements: Implemented automated churn procedure, improving process efficiency, and reducing utilization by 18%.
- Achieved high levels of customer satisfaction through timely resolution of complex technical issues related to supported applications.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
VAS Back Office (Team Lead) Advisory Engineer
HUAWEI TECHNOLOGIES
01.2020 - 01.2022
- Provided level 2 backend support for VAS applications.
- Administered Cloud Servers for over 3 million subscribers.
- Delivered security patches and OS platform upgrades.
- Achievements: Achieved 30% reduction in integration completion time by streamlining client integration process.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for organization.
BackOffice Engineer (Team Lead) - HUAWEI RNOC
HUAWEI TECHNOLOGIES
01.2015 - 01.2022
- Provided operational support for Huawei VAS cloud.
- Used NMS and other tools for report generation and problem management.
- Developed shell scripts for automated tasks.
- Achievements: Migrated service for over 2 million subscribers to new platform.
Education
B.Sc. Computer Science -
University of Nigeria
Nsukka01.2008
Skills
- Network Concepts (MAC & IP Address
- Operating Systems: Windows and Linux
- Technical Support & Troubleshooting
- Customer Service & Conflict Resolution
- Emotional Intelligence & Effective Listening
- Mentorship & Training
- Best Practices for Security & Privacy
- Virtualization Technologies
- Server maintenance
- User Support
- Database Administration
Certification
- AWS Certified Cloud Practitioner
- Aviatrix Certified Engineer – Multi Cloud Network Associate ACE MCNA
- Oracle Database Administrator Certified Associate
- Docker LinkedIn Training
Timeline
Application Support Specialist
9mobile (emts) Telecommunication
01.2022 - 01.2024
VAS Back Office (Team Lead) Advisory Engineer
HUAWEI TECHNOLOGIES
01.2020 - 01.2022
BackOffice Engineer (Team Lead) - HUAWEI RNOC
HUAWEI TECHNOLOGIES
01.2015 - 01.2022
B.Sc. Computer Science -
University of Nigeria
- AWS Certified Cloud Practitioner
- Aviatrix Certified Engineer – Multi Cloud Network Associate ACE MCNA
- Oracle Database Administrator Certified Associate
- Docker LinkedIn Training
Projects Achievements
- Integrated over 50 new third-party service providers into Cloud platform.
- Reduced manual churn process utilization by 18% through automated procedures.
- Developed a business case improving customer experience and passing regulatory KPIs.
References
Available upon request
Project Achievements
- Integrated over 50 new third-party service providers into Cloud platform.
- Reduced manual churn process utilization by 18% through automated procedures.
- Developed a business case improving customer experience and passing regulatory KPIs.
Project Achievements
- Integrated over 50 new third-party service providers into Cloud platform.
- Reduced manual churn process utilization by 18% through automated procedures.
- Developed a business case improving customer experience and passing regulatory KPIs.
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