ONWUNEME CHUKWUNONSO PATRICK
North Vancouver,BC
Summary
Accomplished advertising professional with 6 years of experience driving consumer engagement and enhancing brand image to generate revenue. Led campaigns resulting in positive feedback and exponentially increased interaction from target audience members. Team player with strength in coordinating with colleagues and industry experts to manage successful advertising work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer CareRep/Advertising Consultant
Xymbolic Development Limited
10.2020 - Current
- Executed full advertising campaign and research to completion and also managing clients effectively
- Contributed to business strategy through in-depth market research to understand opportunities, positioning and financial value
- Recommended specific advertising strategies based on company goals, developing individual plans to generate revenue and build customer base
- Effectively managed customer care rep team of 4 in bringing out their best
- Efficiently closed in on prospects through outbound calls and e-mail marketing to drive sales
- Effectively improved sales by running high-converting online adverts
Customer Care Representative
Apexweb Global Solutions
04.2017 - 09.2020
- Responded to customer needs through competent customer service and prompt problem-solving
- Effectively called 65 customer daily to resolve their complaints and ensured customer's satisfaction
- Assisted customers with product inquiries, order tracking and issue resolutions via call, chats and emails
- Collaborated with cross-functional teams to address customers complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained accurate records of customer interactions and transactions in CRM softwares
- Logged call information and solutions provided into internal database
- Handled cash transactions and kept record without loss of accountability
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Communicated with clients regarding account services, statements, and balances
Education
Post-Graduate Diploma - Network Administration Technology And Networking
Vancouver Community College
Vancouver, BC08.2025
Bachelor of Science - Civil Engineering
University of Port Harcourt
Port Harcourt, Nigeria2015
Skills
- Prospecting and cold calling
- Excellent Interpersonal Communication and active listening skills
- Client Satisfaction
- Complex problem solving and conflict resolution abilities
- Proficient in using CRM software and other customer support tools
- Positive attitude and passion for delivering exceptional customer service
- Experience and effective in working with people with diverse cultures and background and interacting with all levels of management and personnel
- Customer Needs Assessments
- Strong Leadership Skills
- Technical Knowledge Of MS Office and CRM
- Skilled in direct response advertising
- Skilled In generating leads and sales through paid ads on social media platforms like Facebook & Instagram
- Skilled In driving Sales through Email Marketing
Certification
BC Standard First Aid & CPR-C-AED (St. John Ambulance, September 2023)
Project Management (Skills Edge Consultant, December 2015)
Hobbies
Playing Soccer, Table Tennis and Video Games. Reading, Travelling.
Timeline
Customer CareRep/Advertising Consultant
Xymbolic Development Limited
10.2020 - Current
Customer Care Representative
Apexweb Global Solutions
04.2017 - 09.2020
Post-Graduate Diploma - Network Administration Technology And Networking
Vancouver Community College
Bachelor of Science - Civil Engineering
University of Port Harcourt
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