ONWONA BRECK AGYEKUM
Ottawa,ON
Summary
Detail-oriented team player with strong organizational skills, Strong Communication Skill and Results Oriented Person. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
• District Technical Service Manager
Youth Employment Agency
03.2020 - 12.2023
- I ensured that Beneficiaries satisfaction are improved by providing prompt technical and operational support and finding solution to complex issues.
- I Develop and implemented comprehensive training programs for newly recruited Beneficiaries and existing Staff, ensuring consistent quality of service across the team.
- Responsible for managing a team of technicians to ensure timely resolution of service requests and high-quality work.
- Enhance operational efficiency by streamlining processes and improving communication between Monitoring and Evaluation officers and Beneficiaries.
Public Relations Manager - Part Time
Abetifi Constituency
05.2017 - 12.2023
- I Enhanced brand image by developing and executing strategic public relations campaigns.
- I secured media coverage for company news and events, increasing brand visibility.
- I built strong relationships with key media contacts, resulting in increased press opportunities.
- I developed compelling and consistent press materials, including press releases, media alerts, for the awareness of Journalist.
- I implemented social media campaigns that complemented traditional PR efforts, extending the reach of the brand message.
Assistant Client Service Manager
Youth Employment Agency
09.2017 - 02.2020
- I made sure that there is client satisfaction by addressing inquiries and resolving issues promptly during my time.
- Conducted thorough research to analyze client needs, successfully implementing tailored service strategies.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Teaching Assistant
All Nations University
08.2014 - 08.2017
- Supported classroom activities, tutoring, and reviewing work at the department of Electronics and Communications Engineering, some selected courses handled are, Electronics Device Laboratory, Electromagnetic Field Theory, Signals and Systems, Digital Communications.
- Mentoring students in their Physical and Spiritual Development.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
Customer Service Representative
Mi16 Security Company Limited
06.2013 - 08.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Student Recruitment Officer - On Campus Job
All Nations University
01.2011 - 05.2013
- Enhanced student recruitment results by developing and implementing targeted marketing strategies.
- Increased enrollment rates through the organization and execution of engaging open house events.
- Established strong relationships with local schools and community organizations to promote awareness of the institution''s offerings.
- Improved overall student satisfaction with efficient follow-up on inquiries, applications, and enrollment processes.
Education
Master of Science - Technology Innovation Management
Carleton University
Ottawa, ON12.2026
Master of Science - Strategic Management And Leadership
Kwame Nkrumah University of Science And Technology
Ghana11.2019
Bachelor of Science - Electronics And Communications Engineering
All Nations University
Koforidua05.2014
Technician Part I - Electrical And Electronics
Accra Technical University
Accra 07.2009
High School Diploma -
Abetifi Presby Senior High School
Abetifi08.2005
Skills
- Strong Communication Skill
- Team Player
- Product Knowledge
- Client Relations
- Conflict Mediation
- Critical Thinking
- Conflict Resolution
- Data Entry
- Microsoft Office Suite
- Adobe Photoshop
Accomplishments
- 100 % Beneficiary Satisfaction due to prompt payment of Allowances
- First time Creating website for my employer and also creating Social media handles.
- Student recruitment Success rate 60% increase in Student recruitment process at All University.
- 100% increase in Sales of D10 gate motors at Mi16 Security Limited
Through my years of work,
Affiliations
- Eastern Regional Director of Communication New Patriotic Party 2022 to 2023
- Constituency Communication Officer New Patriotic Party 2017 to 2023
- Vice President, Student Representative Council All Nations University College (2012/2013)
- Organizer, Kwahu Tafo Students Union TASU (2006/2007)
- Vice President, Electronics and communication Engineering Students Association ECESA (2011/2012)
- Vice President, Students Union, Royal Music Academy (2005/2006)
Timeline
• District Technical Service Manager
Youth Employment Agency
03.2020 - 12.2023
Assistant Client Service Manager
Youth Employment Agency
09.2017 - 02.2020
Public Relations Manager - Part Time
Abetifi Constituency
05.2017 - 12.2023
Teaching Assistant
All Nations University
08.2014 - 08.2017
Customer Service Representative
Mi16 Security Company Limited
06.2013 - 08.2014
Student Recruitment Officer - On Campus Job
All Nations University
01.2011 - 05.2013
Master of Science - Technology Innovation Management
Carleton University
Master of Science - Strategic Management And Leadership
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Electronics And Communications Engineering
All Nations University
Technician Part I - Electrical And Electronics
Accra Technical University
High School Diploma -
Abetifi Presby Senior High School
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