ONUR DONMEZ
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
SHIFT SUPERVISOR
STARBUCKS COFFEE COMPANY
03.2020 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
DATA REGISTERY CLERK
BRITISH CONSULATE GENERAL ISTANBUL
06.2019 - 11.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
EDUCATION COUNSELLOR
OXFORD HOUSE COLLEGE
10.2017 - 06.2019
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Used data to monitor students' progress and recommend solutions for improvement.
- Empowered parents/guardians involvement in their children''s education via organizing educational workshops and providing resources on academic, career, and personal/social development.
- Advanced cultural competence among staff members by facilitating diversity training workshops on topics like unconscious bias recognition or cultural sensitivity.
Education
SALES AND MARKETING
ILAC COLLEGE
Toronto, ON08.2021
INTERNATIONAL RELATIONS
BANDIRMA ONYEDI EYLUL UNIVERSITY
Balikesir, TR06.2018
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Inventory control and record keeping
- Operations Management
- Business Administration
- Document Management
- Sales and Upselling
Languages
English
Professional Working
Turkish
Native or Bilingual
Timeline
SHIFT SUPERVISOR
STARBUCKS COFFEE COMPANY
03.2020 - Current
DATA REGISTERY CLERK
BRITISH CONSULATE GENERAL ISTANBUL
06.2019 - 11.2019
EDUCATION COUNSELLOR
OXFORD HOUSE COLLEGE
10.2017 - 06.2019
SALES AND MARKETING
ILAC COLLEGE
INTERNATIONAL RELATIONS
BANDIRMA ONYEDI EYLUL UNIVERSITY
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