ONUIGBO CHIUGO
Truro,NS
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Royal Exchange General Insurance
06.2018 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
International Energy Insurance
11.2014 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Business Administration
Cape Breton University
Sydney, NS09.2025
Bachelor of Arts - Human Resource Management
Ladoke Akintola University
Ogbomoso, Oyo05.2013
Associate of Arts - Business Administration
Federal Polytechnic
05.2001
Skills
- Cash Handling
- Conflict Resolution Techniques
- Process Improvement
- Staff Management
Timeline
Customer Service Manager
Royal Exchange General Insurance
06.2018 - 08.2023
Customer Service Representative
International Energy Insurance
11.2014 - 05.2018
Associate of Arts - Business Administration
Cape Breton University
Bachelor of Arts - Human Resource Management
Ladoke Akintola University
Associate of Arts - Business Administration
Federal Polytechnic
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