Edgar Ontiveros
Hawthorne
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Server/bartender
Gulp playa vista
08.2015 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Addressed complaints to kitchen staff and served replacement items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Skills
- Customer service
- Order accuracy
- Food safety
- Team collaboration
- Conflict resolution
- Menu knowledge
- Employee training
- Communication skills
- Problem solving
- Beverage preparation
- Table management
- Positive guest interactions
- Cleanliness standards
- Server training
- Food running
- Quality control
Languages
Spanish
Native/ Bilingual
Timeline
Server/bartender
Gulp playa vista
08.2015 - Current
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