Alison Na
Buena Park
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
1
1
year of professional experience
Work History
Office Assistant
Winn Financial & Management
02.2025 - Current
- Assisted clients with any queries and requests
- Efficient and accurate data entry of client information
- Client care and comfort, conflict resolution
- Aided in any requests from managers and coworkers – taking phone calls, client management, keeping office clean and organized
- Handled scheduling appointments and managing the company calendar
- Proficiency with all products in Microsoft Office 365, Google Drive, and other various office equipment
Phone Banker
Orange County Asian Pacific Islander Community Alliance (OCAPICA)
09.2024 - 11.2024
- Handled phone banking software to handle and track phone calls
- Spread awareness to community members in Orange County and encouraged voting in the recent 2024 election
- Heavy communication with peers as well as shift leaders/managers to ensure smooth operation
- Handled difficult calls with aggravated callers with ease and professionalism
Education
Associate of Science - Biology
Cypress College
Cypress, CA09-2027
Skills
- Call handling
- File Maintenance
- Verbal Communication
- Teamwork and Collaboration
- Time Management
- Complex Problem-Solving
- Positive Attitude
- Client Care and Comfort
LANGUAGE
English - Native
Korean - Conversational
Timeline
Office Assistant
Winn Financial & Management
02.2025 - Current
Phone Banker
Orange County Asian Pacific Islander Community Alliance (OCAPICA)
09.2024 - 11.2024
Associate of Science - Biology
Cypress College