ONOWONA CHIDINMA GLORY
Airdrie,QC
Summary
Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and digital currency trading.
Overview
4
4
years of professional experience
Work History
Forex Trader
Forex Dealer
01.2024 - Current
- Confirmation/validation BTC, ETHEREUM, USDT and Giftcard transactions.
- Assessed various currencies' performance against each other by analyzing their correlations over time.
- Made bids and offers to buy or sell securities.
- Account reconciliation on every transaction traded
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Analyzed and monitored foreign exchange markets to identify profitable trading opportunities.
- Created strategies for entering and exiting trades based on market conditions.
CUSTOMER SUPPORT AND TRANSACTION SPECIALIST
Patricia/Donald Jones Limited
01.2020 - 01.2023
- Resolved customer inquiries promptly, professionally, and accurately in accordance with established policies and procedures.
- Account reconciliation on every transaction traded
- Utilized various software programs to process complex transactions efficiently.
- Documented all customer interactions in an organized manner for future reference purposes.
- Identified areas for improvement within the transaction department based on feedback from customers.
- Assisted in training new staff members on the proper methods for performing transactions.
- Monitored daily transaction activities to ensure compliance with internal policies and procedures.
- Answered customer questions to maintain high satisfaction levels.
Education
GED -
HIIt Training Institution
01.2024
Bachelor of Science - Banking And Finance
Enugu State University of Science & Technology
01.2018
Skills
- Scrum Master
- Product Manager
- Customer Support
- Customer Service
- Price Analysis
- Digital Currencies
Languages
- English
- Igbo
Languages
English
Professional
ibo
Professional
References
References available upon request.
Timeline
Forex Trader
Forex Dealer
01.2024 - Current
CUSTOMER SUPPORT AND TRANSACTION SPECIALIST
Patricia/Donald Jones Limited
01.2020 - 01.2023
GED -
HIIt Training Institution
Bachelor of Science - Banking And Finance
Enugu State University of Science & Technology
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