Onora Nativ
Richmond Hill,ON
Summary
Highly experienced in sales and customer service and goal-oriented. Managed small teams, greeted a high volume of customers, and catered merchandise recommendations to individual needs. Collaborated with associates and management to achieve company-wide goals and foster a positive work environment and customer experience.
Overview
2
2
years of professional experience
Work History
Sales Associate/Cashier
Below the Belt
Vaughan, ON
06.2022 - 01.2023
- Assisted customers in finding casual outerwear on the floor and at the cash
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing and tagging.
- Achieved or exceeded company-defined sales goals.
- Fostered lasting relationships with customers, resulting in long-term loyalty
Sales Associate
Sporting Life
Richmond Hill, ON
11.2021 - 05.2022
- Troubleshooted issues regarding customers' needs
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced work environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked with management to achieve daily sales goals of $1000-$6000
- Selected correct products based on customer needs and product specifications
Hostess/Busser
Lone Star Texas Grill
Richmond Hill, ON
07.2021 - 11.2021
- Troubleshooted issues with takeout, Uber Eats, and s seating
- Made sure restaurant is clean and presentable at all times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided patrons with estimated waiting times during peak service hours.
- Accommodated special seating requests for guests to enhance satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, reservation and menu information.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Delivered pick-up and curbside orders to guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed teams of 2-5 people to ensure positive guest relations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Junior Counsellor
Summer Institute
Richmond Hill, ON
07.2019 - 08.2019
- Oversaw the care of the campers between the ages of 4-14.
- Assisted in teaching literacy and math.
- Taught campers basic music theory.
- Communicated closely with other counsellors to devise programs and activities based on developmental and academic levels.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
Education
Bachelor of Commerce - Marketing And Strategic Management
McGill University
Montreal, QC05.2026
Skills
- Working with children
- Persuasive Sales Expertise
- Excellent People Skills
- Retail Loss Prevention
- Teamwork and Collaboration
- Policy and Procedure Adherence
- OpenTable
- Written French (Fluent)
- Oral French (Fluent)
- Sales (1 year)
- Customer service (1 year)
Timeline
Sales Associate/Cashier
Below the Belt
06.2022 - 01.2023
Sales Associate
Sporting Life
11.2021 - 05.2022
Hostess/Busser
Lone Star Texas Grill
07.2021 - 11.2021
Junior Counsellor
Summer Institute
07.2019 - 08.2019
Bachelor of Commerce - Marketing And Strategic Management
McGill University
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