Onomen Popoola
Business Analysis
Sherwood Park,Edmonton
Summary
Approached each day and unique challenges with enthusiasm, patience and humor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Kids Activities Team Member
RCCG THRONE OF GLORY (VOLUNTERY)
Sherwood Park, Edmonton
09.2022 - Current
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept athletic and games equipment and facilities organized and maintained.
- Ordered and maintained all recreational equipment.
- Transported and escorted program participants to and from activities and on field trips.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Planned and conducted community activities such as homeless, domestic abuse and people struggling with addiction.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
- Coordinated and led events or activities and to negotiate activities for both small and large groups. (5-30)
Customer Service Agent
MTN NIGERIA
APAPA, LAGOS STATE
10.2009 - 06.2014
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Adapted to new applications and maintained knowledge of current technologies
Education
Associate of Science - Business Analysis And Professional Communication
MacEwan University
Edmonton, AB 09.2022 - Current
Skills
Activity Planning
undefinedTimeline
Kids Activities Team Member
RCCG THRONE OF GLORY (VOLUNTERY)
09.2022 - Current
Associate of Science - Business Analysis And Professional Communication
MacEwan University
09.2022 - Current
Customer Service Agent
MTN NIGERIA
10.2009 - 06.2014
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