DAVIDSON ONOABHAGBE
Edmonton,Canada
Summary
Business Transformation| Process Improvement | Change Management | | Payments |Compliance | A customer-centric IT Professional, with over 12 years of extensive experience in Business and Technology driven transformational projects. Dynamic growth mindset with the ability to function in different organizational set-up, irrespective of the matrix, with an objective of delivering exceptional results. An enthusiastic achiever with a solid background in Banking, Asset Management and the Telecommunication industries; a Business Analyst with a deep understanding of payments and treasury operations, reconciliation, cashflow, telecommunications, operations. Well-rounded, enthusiastic, culturally aware professional with a unique ability to relate to diverse populations with various backgrounds.
Overview
12
12
years of professional experience
Work History
Business Analyst
TD Bank
Vancouver, BC
08.2022 - 04.2023
- Plan, manage and lead delivery of detailed system requirements and technical/functional specifications in alignment with standards and frameworks
- Respond proactively to any data or requirement issues; take ownership of risks, issues and impediments as appropriate to resolve them in timely manner
- Provide technical leadership and work in close partnership with business partners/technology/project teams and stakeholders to plan, elicit, analyze, document, communicate and manage detailed functional specifications and business requirements
- Define As-Is and To-Be processes, perform gap analysis and work with teams to devise action plan to address needs
- Leverage Microsoft Visio using BPMN 2.0 standard to create business process maps to support business process re-engineering
- Worked directly with business stakeholders across various lines of business to understand corporate vision and requirements and translate them into appropriate technical specifications
- Participated in writing of various user stories for RESTful APIs and using Postman to query and test API calls
- Creation of wireframes, mockups, user stories and other business analysis artefacts to support system design and software development
- Documented and updated SOPs for various banking products that included government lending, equipment leasing, fund management and secured lending to large corporations
- Drafting of checklists of various new processes to become policy and framework within organization
- Critically evaluated information gathered, reconciled conflicts, translated high-level information into details, and distinguished user requests from underlying true needs
- Worked with users to understand their processes and identified issues and opportunities for improvement
- Participated in business solution design sessions with key stakeholders to understand current business processes and identify business pain points and objectives
- Using HP ALM tool to run series of test cases and tracking of test cases in line with business needs
- Provided timely and effective solutions to technical complexities and challenges
- Supported quality assurance testing and data migration activities as needed
- Assisted users with questions, support, and adoption of platform
- Performed gap analysis to identify areas of improvement
- Developed innovative, fact-based and achievable strategies and operating models based on evaluations
- Recommended improvements to existing or proposed systems to enhance solution functionality
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies
Senior Business Systems Analyst
Incel Global Investment Ltd
LAGOS, NIGERIA, NIGERIA
06.2017 - 08.2022
- Determine and document requirements and recommendations for solutions based on analysis of internal business needs, external partner needs, overall objectives, and existing enterprise architecture
- Support other development and testing teams in successful development and delivery of new products, features and enhancements
- Engaged with Senior Management to understand business strategy and designed reporting solutions that supported performance management’s strategic and tactical priorities
- Led workshops with business stakeholders to gather requirements for multiple reporting, analytics, and metrics development for the Sales & Service Effectiveness Reporting initiative
- Performed risk analysis for various reporting initiatives and recommended strategies to mitigate identified risks
- Prepared CRM requirements for Microsoft Dynamics CRM, Flex cube implementation for retail banking group’s CRM Advisor Migration Project
- Creation of wireframes, mockups and other business analysis artefacts to support system design and software development
- Participated in kick off of payment system enhancement projects in relation to Treasury Bills, FX
- Bonds, RTGS, FCY cheques, FCY inflow Term Deposits, etc
- Managed Product Backlog for retail reporting team
- Created process maps, metric and reporting definition documents, data dictionaries, user guides and briefing materials as required
- Leverage Microsoft Visio using BPMN 2.0 standard to create business process maps to support
- Oracle Flex cube implementation
- Coordinated and maintained communication with stakeholders and other cross functional partners
- Performed QA, UAT, Regression testing and Post Implementation Reviews to ensure produced reporting meets approved requirements
- Facilitated design sessions with development team to brainstorm on solution options
- Worked within agile team and served as liaison between Dev Team and other stakeholders
- Prepared wire frames and mock-ups to support solution design
- Collaborated with SMEs to develop sound business rules for reporting requirements
- Provided support in development of future state options, strategy, and identification of opportunities to improve business performance based on analyzed business processes
- Led daily stand ups and sprint planning and retro sessions
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals
- Recommended controls by identifying problems and writing improved procedures
- Explored new technologies and tools for productivity, security and quality assurance purposes
Business Analyst
ASSET AND RESOURCE MANAGEMENT LIFE
LAGOS, NIGERIA
12.2015 - 06.2017
- Led effort to redesign procurement business processes that supported IT systems
- Led efforts to promote and develop continuous improvement culture across procurement
- Developed Business Cases for process automation consideration
- Ensured 100% documentation of current state business processes are maintained and up to date
- Collaborated and trained stakeholders on how to identify and solve process challenges through simulation of different scenarios, analysis of performance metrics, and advanced optimization techniques in business processes
- Provided support in development of future state options, strategy, and identification of opportunities to improve business performance based on analyzed business processes
- Collaborated with stakeholders to identify performance improvement initiatives focused on creating opportunities for innovation and continuous improvement
- Led designated process teams to integrate business processes and procedures utilizing business process reengineering techniques within Banks’ contact Centre operations
- Researched and reviewed industry best practices and incorporated information into business process analysis
- Collaborated with business process owners to perform detailed analysis to identify process improvement opportunities
- Documented well-defined processes, policies and procedures with clearly documented accountability to increase efficiency of processes using business process profile templates and MS Visio
- Defined and created current and future state process structure using RACI charts
- Identified benefits realization targets and ensured these are achieved on each project
- Maintained 100% weekly/monthly status reports to key stakeholders by tracking status on project improvement
- Designed performance metrics program for improvement initiatives of business processes
- Completed knowledge transfer to existing staff to ensure successful program monitoring, execution and reporting on improvement opportunities, progress toward goals, and realized benefits
- Developed transition plans for new or changed processes taking into account organizational, cultural, and operational requirements
- Managed process improvement projects through project life cycle, utilizing project management methodologies
- Created and managed stakeholder engagement, updating project document as needed
- Participate in analyzing and definition of efficient, cost-effective solutions that support client’s business products and processes and functional requirements
- Manage operational process and function as liaison between cross functional teams and vendor to ensure taxes are identified, reported and remitted in timely manner
- Assisted in reduction of turnaround time between initial request to delivery of key customer centric business processes
- Develop improvements to existing processes to deliver improved business performance
- Track and reported on enhancement requests and development efforts to provide visibility to senior management on timeline for expected changes/improvements
- Developed project plans, work breakdown structures (WBS), and baseline data for project requirements
- Analyzed current states of affairs (As Is), formulate future state (To Be), and performed gap analysis
- Acted as project lead in some instances and support to Project manager to ensure project remained within timelines and that there is no scope creep.
Business Systems Analyst
Diamond Bank
LAGOS, NIGERIA, NIGERIA
06.2011 - 04.2015
- • Supported technical team and business in relation to requirement gathering, writing user stories for enhancement of core banking application from Oracle Flex cube 10 to UBS 12.0 using waterfall methodology.
• Coordinated extensive issue investigations, troubleshooting and root cause analysis and ensured identified issues/defects were resolved in timely fashion.
• Managed multiple reporting projects while leveraging JIRA and Confluence.
• Managed Wealth Management digital channels to deliver enhancements and digitize existing processes to online digital investing applications (Web, Tablet and Mobile) within agile environment.
• Completed in depth stakeholder analysis to ascertain stakeholder register and communications plans.
• Executed re-engineering efforts across global business and regions helping with Consulting Leadership Team to maintain global perspective on business transformation and re-engineering efforts.
• Participated in Microsoft Dynamics CRM implementation for retail operations unit.
• Performed source to target data mapping to support integration of legacy system to Oracle Flexcube.
• Created Dataflow diagrams, Wireframes, and mock-ups.
• Conducted elaborate assessment of various business processes and produced Process Definition Document (PDD).
• Engaged in management of business stakeholders locally and reiterated benefits of business process re-engineering to business operations and process owners.
• Delivered process re-engineering efforts consistently to business on time and within scope – escalating major blockages/changes to scope in timely manner to line management.
• Completed gap analysis to identify areas for improvement towards achieving future state of business processes in preparation for Automation.
• Conducted and led walk-throughs for purpose of completing validation and eventual sign-off.
• Delivered re-engineering efforts on globally driven, globally coordinated or priority market process re-engineering initiatives.
• Operated at mid-management level with business and Global Change Delivery stakeholders, acting as key point of contact for re-engineering, in some cases for global business or priority market.
• Executed re-engineering effort associated with wider business transformation program and supported business development and demand, when required.
• Worked as part of wider team of consultants reporting to Senior Director.
• Worked in collaboration with different areas of organization such as Service Delivery, Software Delivery, IT Operations, Group Strategy and Planning - Collected, defined and analyzed business requirements
- Organized system operating procedures to strengthen controls
Education
B.Sc - Political Science
Delta State University
NIGERIA12.2004
Skills
- Broad Experience in Requirements Gathering & Analysis
- Proficient in Creation of Business cases, User Stories, and Process Modelling/ Design
- Exceptional Research, Analytical, and Problem-Solving Skills
- Agile, Waterfall, SDLC methodologies
- Good knowledge of RESTful and SOAP APIs
- 12 years of industry experience in Finance Operations, Payments, Wealth & Investment Management, Telecommunications, Treasury Operations, Reconciliation, banking operations; focusing on Process Improvement and solution development
- Experienced in GAP and Cost-Benefit Analysis and ROIs
- Proven skills in Risk and Change Management
- Good knowledge of ERP, Process maker, CRM, Oracle Flex cube
- MS Office Suite (PowerPoint, Excel, Teams, Project, and Visio BPMN 20)
- Experience with Change Management
Joint Application/Analysis Design (JAD) sessions - Gap Analysis
- Business Relationships
- Problem-Solving Abilities
- Business Requirements
- System Integration Testing
- Project Planning
- Self-Motivated
- Sap Success factors
Timeline
Business Analyst
TD Bank
08.2022 - 04.2023
Senior Business Systems Analyst
Incel Global Investment Ltd
06.2017 - 08.2022
Business Analyst
ASSET AND RESOURCE MANAGEMENT LIFE
12.2015 - 06.2017
Business Systems Analyst
Diamond Bank
06.2011 - 04.2015
B.Sc - Political Science
Delta State University
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