Onkardeep Kaur
Calgary,AB
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dollarama
12.2024 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Professional
Ashley Homestore
04.2024 - 04.2025
- Drive sales by understanding customer needs, achieving monthly targets, and enhancing client relations.
- Collaborate with team to optimize store layout, resulting in increased customer engagement.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Reached performance objectives and generated over $80K in sales.
Assistant Manager
George Richards
12.2020 - 04.2024
- Drive sales growth through personalized customer consultations, showcasing product knowledge and addressing unique needs to exceed targets.
- Managed daily operations, enhancing team productivity and achieving measurable growth.
- Coordinated staff schedules, optimizing resource allocation and improving service efficiency.
- Implemented training programs, fostering skill development and boosting employee engagement.
- Resolved customer issues promptly, maintaining high satisfaction and loyalty rates.
Supervisor
REEF Technology
06.2021 - 07.2023
- Led team of 10, optimized operations, reduced costs, and improved customer satisfaction scores.
- Implemented new training program, enhancing staff efficiency.
- Led training programs, enhancing customer feedback and boosting operational efficiency.
- Cultivated team collaboration, driving productivity improvements and achieving goals.
Department Supervisor
The Home Depot
10.2018 - 12.2020
- Meticulously managed inventory, reducing waste and optimizing resource allocation.
- Implemented rigorous quality control measures, enhancing product standards.
- Trained staff, enhancing customer service skills and reducing complaints by over a third.
- Managed inventory, optimizing stock levels and minimizing shortages.
- Coordinated with cross-functional teams to streamline operations, improving workflow.
- Implemented safety protocols, decreasing workplace incidents significantly.
- Managed department budget, ensuring cost-effective operations while maintaining quality standards.
- Conducted regular safety audits, minimizing workplace incidents.
- Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
Education
Associate - Business Management
College of New Caledonia
BC, Canada08.2020
High School -
DIPS
Punjab, India03.2017
Skills
- Digital Marketing
- Public Speaking
- Project Management
- Data Analysis
- Creative Problem Solving
- Adaptability
- Team Leadership
- Customer Engagement
- Customer relationship management (CRM)
- Adaptability and flexibility
Hobbies and Interests
- Learning Languages
- Reading Books
- Setting up Networks
- Listening to Others
- Outdoor Activities
Timeline
Assistant Manager
Dollarama
12.2024 - Current
Sales Professional
Ashley Homestore
04.2024 - 04.2025
Supervisor
REEF Technology
06.2021 - 07.2023
Assistant Manager
George Richards
12.2020 - 04.2024
Department Supervisor
The Home Depot
10.2018 - 12.2020
Associate - Business Management
College of New Caledonia
High School -
DIPS
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