Onkar Singh
Regina,SK
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/Overnight Supervisor
Circle K
12.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Developed and updated databases to handle customer data.
Delivery Driver/Cashier
Domino's Pizza
11.2023 - Current
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Protected people and equipment from hazardous materials by using correct procedures.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed records of deliveries and money received from customers.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Food and Beverage Attendant/Customer Service Representative
Tim Hortons
02.2023 - 11.2023
- Greeted customers and provided menus upon arrival to dining room.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Trained new staff members on company policies and procedures.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Crew Member/Food Preparation Worker
McDonald's
05.2023 - 08.2023
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
Certificate of Business Administrtion - Business Administration
University of Regina
Regina, SK02.2024
Skills
- Reading Comprehension
- Call triaging
- Account Updates
- Microsoft PowerPoint
- Billing Adjustments and Refunds
- Order Fulfillment
- Documentation
- Live chat support
- Team Development
- Money handling abilities
- Customer Relationship Management (CRM)
- Lead Generation
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative/Overnight Supervisor
Circle K
12.2023 - Current
Delivery Driver/Cashier
Domino's Pizza
11.2023 - Current
Crew Member/Food Preparation Worker
McDonald's
05.2023 - 08.2023
Food and Beverage Attendant/Customer Service Representative
Tim Hortons
02.2023 - 11.2023
Certificate of Business Administrtion - Business Administration
University of Regina
Similar Profiles
Colby LomasColby Lomas
Customer Service Associate Cashier at Circle KCustomer Service Associate Cashier at Circle K
Dale DeugawDale Deugaw
Store Manager at Circle KStore Manager at Circle K
Zie'Kala ColemanZie'Kala Coleman
Assistant Manager at Circle KAssistant Manager at Circle K