Onkar Rattan

Assigned as Project Manager to transfer ready-to-eat meat products from Pillers Arthur Plant to Piller's Wismer Plant in Waterloo.

• Developed and managed strategic plans for the project.
• Liaised with R&D leadership and customers to build out the roadmap.
• Assessed task completion to meet tight project deadlines.
• Provided technical guidance and support during product transfers.
• Collaborated with Operations, QA, and Procurement to ensure successful plant trials, and subsequently, product endorsement and product launches.
• Evaluated the performance metrics of the project to identify areas for improvement.
• Ensured compliance with legal regulations governing product standards.
• Facilitated meetings between stakeholders to discuss project objectives and progress.
• Help in creating plant trial schedules and resource allocation for this project.
• Analyzed customer feedback data to inform changes to be implemented.
• Facilitated communication between stakeholders throughout the product-transfer process.
• Implemented quality control processes for all stages of product transferring.
• Led cross-functional teams during the transfers of each product and the implementation of strategic control points.
• Coordinated with vendors to secure necessary materials for R&D projects.
• Identified potential risks associated with R&D projects and developed strategies to mitigate them.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Planned, organized, and coordinated the activities of the Technical Services Department.
• Coordinated with cross-functional teams to ensure successful deployment of projects.
• Created product technical updates for systems.
• Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
• Ensured customer satisfaction with prompt resolution of technical issues.
• Provided training on new products to internal and external stakeholders.
• Managed the selection and development of people and resources necessary to perform departmental functions.
• Conducted regular assessments of existing systems to identify areas for improvement or replacement.
• Generated concept designs, collaborated with customers to gain feedback and directed entire design process.
• Documented all incidents, resolutions, changes in procedures, and other relevant information.
• Maintained a high level of expertise in current technologies and industry trends.
• Facilitated meetings between stakeholders to discuss project objectives and progress.
• Made technical suggestions regarding modifications to documentation, product performance, and failure analysis.
• Organized data and modeled information for use in key decision-making.
• Advised clients about project concerns for in-development projects.
• Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
• Managed and provided technical support to internal and external customers.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively in relation to R&D.
• Recognized by management for providing exceptional customer service.
• Contributed innovative ideas regarding product development.
• Created an in-house labeling computer program for product labeling.
• Assist in SR&RD claims write-offs annually.
• Adopted a novel approach toward developing clean label RTE meat products.
• Created organic and RTE meat products with special label claims, such as Raised Without Antibiotics (RWA), for Canadian and U.S. markets.

• Supervised and guided inspectors, technicians, and other staff.
• Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
• Determined optimum points to sample products and created protocols to obtain reliable data.
• Participated in meetings with customers regarding product specifications or other quality-related topics.
• Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
• Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
• Collaborated with cross-functional teams to develop strategies for improving product quality.
• Developed and implemented quality assurance policies and procedures.
• Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
• Reviewed customer complaints and identified trends in order to develop corrective action plans.
• Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
• Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
• Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
• Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
• Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
• Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
• Reviewed current standards and policies.
• Fielded customer complaints and rectified service issues.
• Collaborated with R&D teams to establish quality criteria for new products, ensuring design for quality and manufacturability.
• Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
• Monitored product trends and suggested changes.
• Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
• Analyzed quality control test results and provided feedback and interpretation to production management or staff.
• Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
• Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
• Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Supervised and guided inspectors, technicians, and other staff.
• Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
• Participated in meetings with customers regarding product specifications or other quality-related topics.
• Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
• Collaborated with cross-functional teams to develop strategies for improving product quality.
• Developed and implemented quality assurance policies and procedures.
• Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
• Reviewed customer complaints and identified trends in order to develop corrective action plans.
• Created, edited, and updated project manuals and technical documentation used by entire QA team.
• Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
• Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
• Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
• Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
• Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
• Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
• Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
• Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
• Troubleshot product issues and fixed problems.
• Reviewed current standards and policies.
• Fielded customer complaints and rectified service issues.
• Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
• Monitored product trends and suggested changes.
• Established procedures and quality standards.
• Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
• Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
• Documented all findings from investigations into non-conformances in order to track progress towards resolution.
• Analyzed quality control test results and provided feedback and interpretation to production management or staff.
• Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
• Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
• Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
• Monitored production activities for conformance to established quality requirements.
• Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
• Established product specifications and quality assurance practices.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Developed and implemented quality procedures for each product to bring consistency for customer loyalty.
• Documenting standard operating procedures for each product.
• Managed risk by developing and implementing effective risk management strategies.
• Help in implementing the Canadian HACCP system in the plant.
• Used a novel approach in processing to cut the cost on frozen product processing.
• Helped in establishing the cryogenic tunnel for flesh freezing of frozen entrées in lieu of conventional freezing.
• Ensured compliance with regulatory requirements and industry standards.
• Provided leadership during times of organizational change or crisis situations.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Implemented quality control measures to uphold company standards.
• Coached, mentored and trained floor people to improve quality standards.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Worked effectively in team environments to make the workplace more productive.