Onima Rana
Brampton ,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Experience Officer
Toronto Transit Commission (TTC)
01.2023 - 07.2023
- Handled people inquiries and suggestions courteously and professionally.
- Actively listened to people and telling them about the train timings and delays
- Tackling each and every customer with patience
- Dealing with each customer patiently and satisfying them with correct information professionally.
- Effectively working as a team member
Warehouse Worker
TJX Distribution Center
12.2021 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Customer Service Representative
Gap Outlet
12.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Restaurant Waiter
Bombay Chowpatty
03.2021 - 08.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Office Administrator
KC Digital Marketing
05.2020 - 09.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
Business
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON12.2021
Skills
- Performance monitoring
- Team collaboration
- Active listening
- Patience and composure
Languages
English
Full Professional
cooking
love cooking different cuisines. It makes me happy
Timeline
Customer Experience Officer
Toronto Transit Commission (TTC)
01.2023 - 07.2023
Warehouse Worker
TJX Distribution Center
12.2021 - 03.2022
Customer Service Representative
Gap Outlet
12.2021 - 02.2022
Restaurant Waiter
Bombay Chowpatty
03.2021 - 08.2021
Office Administrator
KC Digital Marketing
05.2020 - 09.2020
Business
Sault College of Applied Arts And Technology
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