ONI ADEMOLA
TORONTO,ON
Summary
Adept at driving sales and enhancing customer relationships, I excelled at PAID Inc by leveraging my strong lead generation and customer retention abilities. Skilled in sales consultation and territory sales, I consistently identified and fulfilled customer needs, significantly boosting satisfaction and profits. My proactive approach and network development skill set me apart, ensuring sustained business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Representative
PAID Inc
01.2024 - 12.2025
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Negotiated deals and handled complaints or objections.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Coordinated with other departments to ensure timely delivery of orders.
- Negotiated pricing contracts with customers to maximize profits.
- Identified customer needs by asking questions and advising on best solutions.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Generated new sales leads through cold calling and networking activities.
- Provided technical support for customers using the company's products or services.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Representative
Freedom Mobile
01.2022 - 01.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Bachelor of Science - Computer Science
Infrastructure University Kuala Lumpur Malaysia
Skills
- Network development
- Sales consultation
- Account development
- Lead prospecting
- Territory sales
- Sales closing
- Lead generation
- Closing techniques
- Customer retention abilities
Affiliations
- Community Volunteer: Regularly participate in local community initiatives such as food drives, charity events, and mentorship programs.
- Team Sports Enthusiast: Active member of a local [sport, e.g., soccer, basketball] league, demonstrating teamwork, leadership, and commitment.
- Technology Enthusiast: Stay updated on the latest tech trends and software tools, engaging in self-paced learning to enhance technical proficiency.
- Public Speaking: Member of [organization, e.g., Toastmasters], developing communication and presentation skills through regular workshops and events.
- Creative Pursuits: Enjoy [specific hobbies, e.g., painting, photography], fostering creativity and attention to detail.
Languages
English
Full Professional
Accomplishments
- Call Quality Star: Received commendation for maintaining a 80% call quality score over 9 Month period.
- Cross-Sell Champion: Earned the highest cross-sell bonuses
Certification
- Certified Sales Professional (CSP)
- Customer Service Excellence Certification
- ITIL
Additional Information
- Workstation equipped with Windows 10 operating software.
- Quiet and distraction-free home office setup.
- Fully compliant with technical requirements, including high-speed internet and USB headset.
Timeline
Customer Service and Sales Representative
PAID Inc
01.2024 - 12.2025
Customer Service Representative
Freedom Mobile
01.2022 - 01.2024
Bachelor of Science - Computer Science
Infrastructure University Kuala Lumpur Malaysia
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