Onesha Mitchell

Responded to customer requests for products, services, and company information.

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Processed customer service orders promptly to increase customer satisfaction.

• Created and maintained detailed database to develop promotional sales.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming. positive experiences.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

• Maintained clean work areas, washing supplies and wiping surfaces thoroughly.
• Assisted in special projects, working with supervisors in timely delivery of services.
• Social and Emotional Experience (describing toddlers’ reaction to their peers, one-on-one play with toddler, using transitioning song or chants to expose toddlers to rules tidy up, waling).
• Transition toys experience (squishy balls, dinosaur posable and chant wiggle your fingers, stomping your feet)
• Assisting a toddler with special needs by shadowing and interactive learning
• Sensory activities see, hear, smell touch (the support skills help toddlers to explore release feelings during sensory pretend play).
• Cognitive and manipulative experiences (support toddlers to ask and respond to questions about objects and environments).
• Assisting with lunch time and snack time feeding, also, facilitate circle time activities by readying books and doing sing along.
• Followed policies, regulations, dress codes, and schedules.
• Worked in team environment to maintain high levels of productivity.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Helped develop effective care plans advocated for needs of each Youth and Adults employment support services.
• Protected clients' information with strict protocols focused on controlling access to confidential information.
• Supported program leadership in handling day-to-day management needs of busy office.
• Coordinated referrals to community services to help Youth and Adults from 19-25 years old obtain Job as needed.
• Assisted in conducting needs assessments to identify key areas of service needs, also, keep record of time sheets and follow-up with employers.
• Facilitated communication between youth and Adults and other service providers.
• Cultivated and maintained relationships with community members to facilitate outreach activities.

• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints and maintained clean and tidy checkout aled.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about breakfast items throughout store. Redeemed coupons to discount purchases.
• Counted money in drawers at beginning and end of each shift.
• Actively listened to customers, handled concerns quickly and escalated major issues to Manager
• Developed and managed relationships with customers to increase customer loyalty