Oneko McTaggart
North York,ON
Summary
Talented worker with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation. I'm also an articulate and skilled Inbound Call Center Representative that provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
16
16
years of professional experience
Work History
Construction worker
01.2019 - Current
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with successful, time-sensitive renovations of various structures.
Call Center Agent
GreenLife Call Centre
10.2017 - 05.2018
- Helped large volume of customers up to 50 calls every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Quality Control Inspector
Mr. Marble
11.2014 - 03.2015
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
Kitchen Staff Member
Lonestar Bar & Grill
05.2014 - 09.2014
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
T&J Fashion
12.2010 - 01.2012
- Assigned fitting rooms and assisted customers
- Maintained and restocked inventory
- Handled cash, credit and debit transactions
- Executed company–directed promotions and programs
Consumer Contact
04.2010 - 11.2010
- Contact businesses or private individuals
- Maintain records of contacts
- Conduct market surveys
- Prepared files and entered data into computer
Oder filler and Cashier
McDonalds Restaurant
01.2008 - 03.2010
- Kept work area neat and clean
- Responsible for customer satisfaction
- Delivered expert, friendly service to serve every customer need.
- Operated cash register to record transactions accurately and efficiently.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Education
Downsview Secondary School
Toronto, ONHigh School Diploma -
CALC (City Adult Learning Centre)
Toronto, ONSkills
- Contractual Obligations
- Customer Satisfaction Understanding
- Advanced Troubleshooting
- Weights and Equipment
- Productivity Management
- Employee Relationships
- Complex Product Knowledge
- Sales and Upselling
- Collaborative Environments
- Customer Data Confidentiality
- Communications Strategies
- Issue Resolution
Timeline
Construction worker
01.2019 - Current
Call Center Agent
GreenLife Call Centre
10.2017 - 05.2018
Quality Control Inspector
Mr. Marble
11.2014 - 03.2015
Kitchen Staff Member
Lonestar Bar & Grill
05.2014 - 09.2014
T&J Fashion
12.2010 - 01.2012
Consumer Contact
04.2010 - 11.2010
Oder filler and Cashier
McDonalds Restaurant
01.2008 - 03.2010
Downsview Secondary School
High School Diploma -
CALC (City Adult Learning Centre)
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