Ondraya Dow
Halifax,NS
Summary
Recent university graduate, seeking a position as a switchboard operator to apply strong communication, organizational, and customer service skills. Eager to support the team in maintaining professional and positive caller interactions, while supporting callers' needs by directing them to the appropriate person or department.
Overview
2
2
years of professional experience
Work History
Hosting and Support staff
Antojos' Tacos and Tequila
Halifax, Nova Scotia
05.2022 - 08.2023
- Warmly welcomed over 200 guests per shift, coordinated their seating arrangements, and directed them to their tables.
- Provided prompt customer support with a professional, friendly, and patient attitude.
- Proactively memorized over 60 food and beverage products, and seating charts for 45 tables.
- Collaborated with team members to ensure efficient service during peak hours.
Secretarial assistant
Ocean Breeze Botanicals
Halifax, Nova Scotia
08.2021 - 01.2022
- Professionally answered and directed phone calls and emails to the appropriate team members.
- Provided customer service support by responding to inquiries from clients and vendors.
- Scheduled and coordinated meetings, and consistently maintained the work calendar.
- Maintained office supplies inventory and ordered replacements as needed.
Education
Bachelor of Arts - Anthropology, Biology
Saint Mary’s University
Halifax, NS11.2024
Skills
- Microsoft Office Suite
- Google Suite
- Teamwork
- Multitasking and time management
- Leadership
- Critical thinking
- Schedule coordination
- Customer relations and communication
References
Available Upon Request
Timeline
Hosting and Support staff
Antojos' Tacos and Tequila
05.2022 - 08.2023
Secretarial assistant
Ocean Breeze Botanicals
08.2021 - 01.2022
Bachelor of Arts - Anthropology, Biology
Saint Mary’s University