ONANONG SANGKAEW
Ottawa,ON
Summary
Seasoned HR professional with a proven track record in talent management and recruitment, notably at Henkel (Thailand) Ltd. Skilled in SAP HR module and delivering customer service excellence, I have successfully led over 50 full-time hires, enhancing employee satisfaction and retention. Expert in fostering strong relationships and driving HR development initiatives.
Overview
18
18
years of professional experience
Work History
Customer Representative, Bakery Department
Farm Boy Company Inc
Ottawa, Canada
08.2022 - 06.2023
- Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
- Utilizing Farm Boy Service Standards, welcome, greet, and offer customer assistance as required.
- Breads baking, packaging, stocking, and rotating display counters, ensuring that the product is of high quality and freshness.
- Developed strong customer relationships to encourage repeat business.
Senior HR Generalist and Talent Acquisition, L&D
Henkel (Thailand) Ltd.
Bangkok, Thailand
10.2014 - 02.2022
- Working closely with the HR Manager and Business Management to deliver and accomplish talent.
- Lead new talent acquisition and recruitment processes for over 50 new full-time hires.
- Collected feedback after final round interviews and put together comprehensive compensation packages for prospective hires.
- Conducted employee onboarding and helped organize training and development initiatives.
- Managed and administered 100% of pre-employment assessments to prospective candidates.
- Managing the annual training cycle, from training need analysis to establishing the training calendar.
- Creating and maintaining job profiles that combine job descriptions, standard requirements, and Henkel's competency framework for all jobs in Henkel Thailand.
- Processing all documentation related to exit of employees, which includes final settlement and exit.
- Worked with team members 1 to 1 and in small groups to enhance performance and employee satisfaction.
- Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement to improve retention rates.
- Provided guidance on employee relations and matters of corrective action that reduced the turnover rate.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal regulations.
- Organized events for employee engagement, such as the New Year party, Sport Day, and Team building.
- Actively participated in meetings with HRBP and other senior executives to provide insights from an HR perspective.
- Facilitated communication between management and staff regarding company policies or procedures; provided assistance when needed.
- Supporting the auditor team to ensure that the training and recruitment processes are under ISO IATF16949.
- Being a member of the Staff Welfare Committee as a Treasurer.
- Payroll assistant (3 months) to support the outsourced payroll team in processing payroll cycles, ensuring timely and accurate payment for employees.
Admin Supervisor
Hunting Energy Services (Thailand) Ltd.
Songkhla, Thailand
01.2012 - 09.2014
- Overseeing all associated administrative duties for the Thailand operation to ensure all tasks were completed accurately and on time.
- Management with sales invoicing preparation, coding, and matching of purchase invoices.
- Issuing and controlling job number, quotation, and purchase order.
- Preparing payment voucher and settling for the local payment.
- Preparing and submitting the weekly cash book report and bank statement to management in Singapore office.
- Monitored inventory levels of workshop and office supplies to ensure adequate stock was available at all times.
- Overviewing of logistics in delivering all products to the customers.
- Purchasing workshop inventory, stationery, and office supplies.
- Organized meetings between managers and other departments as needed to coordinate operations.
- Maintained accurate records of employee attendance, leave requests, payroll information, expense claims, and other related documents.
- Arranging employee training to ensure all offshore certificates are updated and valid.
- Coordinated travel arrangements for executives, including immigration, flights, hotel accommodations, and car rentals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Prepared monthly expense reports detailing costs associated with various projects or activities.
- Establishing good working practice with Thai authorities and familiarization with local regulatory requirements.
- Familiarize and operate in accordance with hunting procedures and processes, which comply with quality and safety policy.
Personnel Representative
Schlumberger Overseas S.A.
Songkhla, Thailand
04.2008 - 08.2011
- Dedicates face time to ensure employee support through interaction and feedback.
- Provided advice and assistance to employees regarding company policies and procedures.
- Organizing internal teambuilding events or any other annual events, such as Family Days, Annual medical checkup, and external local community events.
- Reviewing employees' benefits expense claims and submitting them to the next approver.
- Supporting Thailand Relocation Officer on employees transferring to Songkhla base. Including home search, orientation, and shipment arrangement.
- Being a Government Liaison Officer for HR-related matters, reports (e.g., annual report) for the Skill Development Department.
- Coordinating with the local Labour Department on the social security reports, expat's work permit, and welfare committee.
- Coordinates internal and external recruitment activities in Thailand (Field Engineer, Field Specialist, and Maintenance Staffs), including the onboarding process for new hires, orientation sessions, paperwork completion, and training for new hires.
- Supervising receptionists, office maids, and drivers.
- Advises and assists line managers on interpretation and administration of personnel policies and programs, such as performance appraisal, newcomer orientation, e-Claims - Benefit, and recognition of performance through rewards.
- Addressed harassment allegations, work complaints or other employee concerns.
- To support as a SEED Coordinator for the SEED projects in Songkhla.
Family Liaison Officer
Schlumberger Overseas S.A.
Bangkok, Thailand
06.2007 - 03.2008
- Establishes contact with the employee and family upon confirmation of relocation to initiate the relocation process.
- Define personalized welcome package and arrival services based on employee/family needs.
- Provided guidance on the immigration process to newcomers.
- Welcomes employee and family upon arrival and ensures arrival services and resources are in place for a smooth transition (including, but not limited to, temporary living if applicable, house search, lease agreements, schooling options and registration, local banking, driving, etc.).
- Conducts post-move surveys to identify opportunities for improvement in all processes.
- Supports spouses with career and/or language assistance via established external providers.
- Ensures relocation policies and procedures are clear, accurate, informative, and systematically maintained and posted at the location website.
- Coordinates relocation when leaving country of assignment by taking care of the shipment, terminate local agreements (e.g., lease agreements, utilities), cancellation of visa/work permit, and other related.
- Engaged regularly in professional development activities related to family liaison work.
- Maintained accurate records and documented employee data in SAP and other company databases.
Personnel and Office Coordinator
Schlumberger Overseas S.A.
Bangkok, Thailand
06.2005 - 05.2007
- Provided administrative support to the Human Resource Manager in the organization as necessary.
- Assisted with special projects as requested from time-to-time by management team.
- To organize company events, team building, Family Day, and Sport Day.
- Supervise receptionist, office maid, and drivers. Reviewed the reports of attendance, productivity, and effectiveness to evaluate performance.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Reviewed employees' insurance plan to check adherence to quality standards and proper procedures.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Created and maintained employee data in filing systems, both paper and electronic.
- Prepared agendas for meetings and took minutes during department meetings.
- Supported other teams with various HR administrative tasks when required.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Education
Pastry Diploma -
Le Cordon Bleu Ottawa Culinary Arts Institute
Canada12.2022
Master of Arts - Women's Studies
Thammasat University
Thailand01.2004
Bachelor of Humanities - Mass Communication
Ramkhamhaeng University
Thailand01.2000
Bachelor of Arts - Business English
Assumption University
Thailand01.1999
Skills
- HR Development
- Talent Management
- Training Management
- Recruitment
- SAP HR module
- Microsoft Office
- Customer service excellence
Training
- 11/02/22, Advance Food handler certification, 11/02/27
- 12/18/20, Microsoft Excel Intermediate, Henkel (Thailand) Ltd.
- 12/17/20, Training Requirement, Department of Skill Development of Thailand
- 11/08/19, Labor law for Human Resource, Dharmanity Co., Ltd, Thailand
- 10/08/19, Training Road Map, Dharmanity Co., Ltd, Thailand
- 03/30/17, ISO 9001:2015, Robere & Associates (Thailand)
- 03/21/17, IATF 16949:2016 Requirement & Implementation with ISO 9001, Robere & Associates (Thailand)
- 05/08/15, Negotiation Skill, Henkel (Thailand) Ltd.
- 11/05/14, Safety Officer at Supervisory level, Safety and Health at Work Promotion Association Thailand
Timeline
Customer Representative, Bakery Department
Farm Boy Company Inc
08.2022 - 06.2023
Senior HR Generalist and Talent Acquisition, L&D
Henkel (Thailand) Ltd.
10.2014 - 02.2022
Admin Supervisor
Hunting Energy Services (Thailand) Ltd.
01.2012 - 09.2014
Personnel Representative
Schlumberger Overseas S.A.
04.2008 - 08.2011
Family Liaison Officer
Schlumberger Overseas S.A.
06.2007 - 03.2008
Personnel and Office Coordinator
Schlumberger Overseas S.A.
06.2005 - 05.2007
Pastry Diploma -
Le Cordon Bleu Ottawa Culinary Arts Institute
Master of Arts - Women's Studies
Thammasat University
Bachelor of Humanities - Mass Communication
Ramkhamhaeng University
Bachelor of Arts - Business English
Assumption University
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