ONAJITE AGBARE THERESA EGHWEREHE
Winnipeg,Canada
Summary
Personable and dedicated, with passion for helping others, eager to learn and thrive in a consumer-focused environment. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Ujinni’s Hair Clinique
08.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to resolve complex issues and maintain customer satisfaction.
- Contributed to sales goals by upselling relevant services to enhance customer experience and retention.
Executive Administrative Assistant
Oikocredit
06.2020 - 08.2020
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Education
Bachelor of Commerce (Honours) - Accounting
University of Manitoba
Winnipeg, MB06-2028
High School Diploma -
Louisville Girls High School
07-2023
Skills
- Fast learner
- Problem resolution
- Product knowledge
- POS system operation
- Customer Service
- MS office
- Multitasking
- Assertiveness
- Merchandise upselling
- Teamwork and collaboration
- Store maintenance
- Quality control
Languages
English
Hobbies
Team sports (football and relay races), Public speaking, Volunteering.
Timeline
Customer Service Associate
Ujinni’s Hair Clinique
08.2023 - 12.2023
Executive Administrative Assistant
Oikocredit
06.2020 - 08.2020
Bachelor of Commerce (Honours) - Accounting
University of Manitoba
High School Diploma -
Louisville Girls High School
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