Omsalama Mohammed
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Service Provider
Al-Rashid
03.2023 - 04.2024
- Provided services such as serving food and drinks, answering any questions customers had, passed around the microphone to customers when it was time for them to ask the guest speaker questions.
- Was constantly engaged with customers and made sure any needs they had were satisfied.
- Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
- Implemented quality control measures that resulted in a decrease in reported issues from customers regarding our services provided.
- Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
Youth Volunteer
Chatter
02.2023 - 04.2024
- Provided guidance and support to participants to promote memorable experiences.
- Participated in marketing and fundraising to promote organizational awareness.
- Maintained confidentiality of children and medical conditions or issues.
- Participated in session wrap up to provide feedback for continuous improvement of program.
- Mentored younger or less experienced volunteers through role modeling and providing constructive feedback, fostering their development within the organization.
- Developed strong relationships with volunteers, resulting in high retention rates and sustained involvement over time.
Carnival Booth Cashier
Edmonton Islamic Academy
04.2023 - 04.2023
- Increased efficiency in transactions by regularly updating knowledge of pricing changes, promotions, and event schedules.
- Maintained a clean and organized workspace, ensuring a professional appearance for customers.
- Implemented loss prevention techniques through vigilant observation of potential theft or fraudulent activity within the booth area.
- Handled high-volume ticket sales with precision, maintaining strong attention to detail under pressure.
- Provided excellent customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Processed various payment methods efficiently while adhering to company policies for security purposes.
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
- Improved customer satisfaction by providing efficient and friendly service at the booth cashier station.
Education
High School Diploma -
Edmonton Islamic Academy
Edmonton, AB06.2026
Skills
- Policy Enforcement
- Record-keeping
- Client Relations
- Time Management
- Problem-solving abilities
- Excellent Communication
- Self Motivation
- Adaptability and Flexibility
- Team Collaboration
- Active Listening
- Attention to Detail
- Friendly and Helpful
Timeline
Carnival Booth Cashier
Edmonton Islamic Academy
04.2023 - 04.2023
Service Provider
Al-Rashid
03.2023 - 04.2024
Youth Volunteer
Chatter
02.2023 - 04.2024
High School Diploma -
Edmonton Islamic Academy
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