Omoyemi Mogaji
Calgary,AB
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Assessment Coordinator
West African Examinations Council
Lagos, Nigeria
07.2014 - 05.2023
- Managing customer complaints and queries
- Managing school registration process in preparation for school exams
- Inspection of school facilities and monitoring during exams to ensure compliance with set standards.
- Managing pre-examination process which includes Briefing of supervisors and principals, appointment of supervisors and examiners, selection of schools to be used as centers, etc
- Receiving, checking, sorting and securing worked scripts as they arrive.
- Kept detailed records of supply inventory and testing materials needed.
- Made specialized orders for students with special conditions.
- Directed and coordinated activities of teachers or administrators of schools.
- Facilitated and administered assessment activities, reviewed test metrics and recommended strategies to enhance performance.
- Trained proctors in proper exam administration.
- Formulated individualized services plans and provided recommendations for improvement and development to Employment Advisor.
- Entered overall school data using microsoft office tools.
- Reported infractions and issues with proctoring.
- Monitored student progress and assisted students and teachers with resolving problems.
- Implemented policies, procedures and programs to carry out educational standards and goals..
Customer Support
Radio Network Planning Huawei Technologies
Lagos
03.2011 - 03.2013
- Assisted customer with product adoption and utilization to promote customer success.
- Database management of Resource Key Performance Index
- Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Evaluated software or hardware to recommend improvements or upgrades.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Maintained positive working relationship with fellow staff and managers
Education
Bachelor of Science Geography -
12.2010
Skills
- Strong Organizational skills with ability to prioritize task and meet deadlines in a fast-paced work environment as well as adapt to a flexible work schedule
- Attention to details to ensure accuracy in tasks like pricing and inventory management
- Ability to Identify and understand customers needs and recommend appropriate product
- Ability to work independently as well as part of a team to ensure smooth business operations
- Effective Communication skills both written and Verbal to ensure great interaction with customers, collegues and managers
- Strong work Ethic
- Proficient use of Microsoft office tools (excel, word, powerpoint)
Timeline
Assessment Coordinator - West African Examinations Council
07.2014 - 05.2023
Customer Support - Radio Network Planning Huawei Technologies
03.2011 - 03.2013
Obafemi Awolowo University - Bachelor of Science Geography,
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