Summary
Overview
Work History
Education
Skills
Timeline
Generic
OMOYEMEN JOY OBOKHARE

OMOYEMEN JOY OBOKHARE

Saskatoon,SK

Summary

A very productive and experienced Customer Service and Human Resources Officer with more than 10 years total work experience looking to contribute my quota of knowledge into organization for its success. Organized and dependable candidate ,successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Travel Consultant

Dnata Emirates Group
Dubai, UAE
05.2019 - 02.2023
  • Support guests on wide range of generic services following established policies and procedure to ensure customer needs are met in most effective manner
  • Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided
  • Assist contact centers with complicated ticketing concerns.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Service Support Agent

Etihad Airways
Abu Dhabi, UAE
08.2016 - 05.2019
  • Support guests on wide range of generic services following established policies and procedure to ensure customer needs are met in most effective manner
  • Provide assistance to Online Community and Guest Relation Team to ensure cases are resolved in most effective manner
  • Provide wide range support to all departments within Etihad network ranging from instant miles upgrade, issuing vouchers and refunding Extra Miscellaneous Document (EMD), Flight Disruption callouts amongst others
  • Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided
  • Assist contact centers with complicated ticketing concerns
  • Review and acceptance of Plusgrade offers for Revenue Management Team (Etihad Select Upgrade).

Ticketing and Contact Centre Agent

Etihad Airways
Abu Dhabi, UAE
02.2014 - 08.2016
  • Taking guest’s calls and responding positively to their queries
  • Making call outs to guests to help plan their itineraries thereby enhancing their guest experience
  • Working with Revenue Management team to reissue tickets(70 PNRS daily) accepted for upgrade(Plusgrade) in the Etihad Select Upgrade Programme
  • Working on emails received (40 emails per day) on global center ticketing inbox
  • Assisting guest service agents at airport with instant upgrade using miles
  • Booking and upgrading tickets with guests’ miles using Comarch system

Catering, Human Resources Officer

Pellegrini Nigeria Limited
Port Harcourt, Nigeria
06.2009 - 07.2013
  • Number of Employees: Five Thousand, 5000)
  • Regularly delivering customer service training to employees on a monthly basis
  • Conducting Induction training for new hires
  • Involved in recruitment and selection process of new employees(50 employees on a monthly basis) Updating payroll input for new hires
  • Preserving employer – employee relationship through implementing an effective employee relations strategy.

Education

Bachelor of Science - Public Administration

Ambrose Alli University
Ekpoma
05.2004 - 10.2008

Skills

Good analytical skillsundefined

Timeline

Travel Consultant

Dnata Emirates Group
05.2019 - 02.2023

Service Support Agent

Etihad Airways
08.2016 - 05.2019

Ticketing and Contact Centre Agent

Etihad Airways
02.2014 - 08.2016

Catering, Human Resources Officer

Pellegrini Nigeria Limited
06.2009 - 07.2013

Bachelor of Science - Public Administration

Ambrose Alli University
05.2004 - 10.2008

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OMOYEMEN JOY OBOKHARE