OMOTOKE (TK) ADEOYE
Calgary,AB
Summary
Performance-driven, dedicated and committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand by facilitating support services and office management.
Overview
14
14
years of professional experience
Work History
Client Service Support Associate
ENMAX Corporation
Calgary, AB
05.2021 - Current
- Resolving client issues promptly while maintaining high standards of quality control and customer satisfaction.
- Providing exceptional customer service to clients by responding promptly and accurately to inquiries, complaints, and requests.
- Assisting clients with product selection and ordering processes, as well as troubleshooting technical problems.
- Developing strong relationships with clients through effective communication and follow-up activities.
- Handling escalated customer service cases according to established protocols while ensuring the highest level of client satisfaction.
- Processing payments from customers using various payment methods including credit cards and online banking systems.
- Resolving contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Reviewing and resolving client concerns and issues, researching relevant details and clearly communicating solutions.
- Taking minutes in staff meetings
Client Loyalty & Retention Specialist
TELUS Communications
Calgary, AB
02.2013 - 04.2021
- Analyzed products and services requirements and develop positive solutions that are mutually beneficial for the customer and Telus
- Resolved clients’ complaints and reduced product cancellations by promoting clients’ loyalty
- Handled client’s queries related to accounts and billing, programs, promotions and campaigns
- Negotiated products and services with clients to ensure client retention
- Proactively placed outbound calls to clients to reinforce customer value and loyalty and to ensure customer satisfaction
- Maintained cross-departmental communication to ensure maximum customer service
- Performed basic troubleshooting to resolve client’s issue and escalating to technical support if necessary
- De-escalated calls from unsatisfied clients by listening, empathizing, and resolving the issue
- Scheduled and followed up with client in a timely manner
- Trained and mentored new team members
- Worked on special assignment and project as directed by my manager.
Office Administrative Coordinator
Berlitz Calgary Learning School
Calgary, AB
03.2012 - 02.2013
- Responded to telephone inquiries professionally and converted those inquiries from prospects to clients
- Scheduled potential clients for interviews to meet with the Learning Centre Director
- Followed up with clients regarding proposals
- Prepared materials and welcome packages for new student
- Communicated schedules to the instructors and organized substitute instructors when required
- Managing student’s schedules including rescheduling and cancellation of classes
- Processed all types of payment for learner’s tuition, as well as handling transfers and refunds
- Recorded and filed student data, payment history and managing petty cash
- Kept track of material inventory on a monthly basis and also placing orders for new materials
- Managed office administration such as ordering office supplies for the reception area
- Participated in outbound call initiatives to prospective clients
- Processed instructor’s payroll and reviewing it accurately to avoid late payments or overpayments
- Submitted timesheet and attendance sheet for payroll purposes
- Sorted, recorded and distributed all incoming and outgoing mails and other correspondence
- Focused on quality service in order to maintain the high standards of the learning Centre.
Client Care Representative (call center) - Customer Care, Retail & Dealer Support
Wind Mobile
Toronto, ON
10.2009 - 03.2012
- Educated and assisted retail agents with system issues in a professional manner
- Logged service request tickets to the IT help desk for store infrastructure issues
- Supported retail storefront agents in troubleshooting mobile devices
- Handled customer complaints calls with care while maintaining a positive attitude and upholding brand integrity
- Helped customers make necessary account changes upon request without breaching customer confidentiality
- Escalated customer issues to level two support and also scheduling customer follow ups
- Acted as manager on duty and training new employees.
Education
Human Resource Certificate
Bow Valley College
Calgary, AB01-2024
Honours Bachelor of Business Administration -
University of Guelph-Humber
Diploma in Business Administration - Human Resource Management
Humber Institute of Technology and Advanced Learning
Skills
- Excellent communication & interpersonal skills
- Individual initiative and capable team player
- Outstanding telephone etiquette and business ethics
- Capable of multitasking and working well under minimum supervision
- Excellent data entry skills with high accuracy and speed
- Ability to adapt well in an evolving environment
- Detail oriented and capable of withholding information confidentially
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, Visio, PowerPoint)
- Strong understanding of SAP systems to a user level
- Effective learning skills
Volunteer Experience
(Non for Profit Organization, Church Office Admin/Human Resource Administrator (Casual), 01/2015, Present, Answer and direct phone calls, Organize and schedule appointments and book meetings, Assist with onboarding of new volunteers and members, Handle email inquiries and maintain contact lists, Booking Conference facilities for events, Plan meetings and take detailed minutes, Assist in the preparation of regularly scheduled reports, Develop and maintain filing system, Update and maintain office policies and procedures, Organize travel and accommodation arrangements and Maintaining social media account
Timeline
Client Service Support Associate
ENMAX Corporation
05.2021 - Current
Client Loyalty & Retention Specialist
TELUS Communications
02.2013 - 04.2021
Office Administrative Coordinator
Berlitz Calgary Learning School
03.2012 - 02.2013
Client Care Representative (call center) - Customer Care, Retail & Dealer Support
Wind Mobile
10.2009 - 03.2012
Human Resource Certificate
Bow Valley College
Honours Bachelor of Business Administration -
University of Guelph-Humber
Diploma in Business Administration - Human Resource Management
Humber Institute of Technology and Advanced Learning
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