Omotayo Omotola
Bedfordshire
Summary
Experienced and compassionate Support Worker with a strong background in providing care to individuals with mental health needs and learning disabilities. Skilled in assisting with daily tasks, creating personalized care plans, and building trusting relationships. Calm under pressure, with proven abilities in crisis management and advocating for clients' rights. Strong communication and problem-solving skills, enhanced by a background in customer service and volunteer work and committed to promoting independence and improving overall well-being in supportive environments.
Career Objective:
To further develop my career in healthcare by deepening my expertise in mental health and learning disability support, while contributing meaningfully to clients’ quality of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Worker
Hightown Housing Association
10.2022 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalized care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Tracked and documented client behaviors, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- De-escalated violent, aggressive and threatening behaviour.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
- Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
Client Program Facilitator (remote Work)
MindForward Brain Injury Services
08.2017 - Current
- Company Overview: (Remote Work)
- Implement behavioral and rehabilitation interventions for clients with acquired brain injuries
- Follow individualized care plans and report observations
- Provide informal counseling and emotional support
- Document client progress and suggest improvements to therapists
- (Remote Work)
- Led budget discussions, balancing customer and company needs.
- Sourced statistical data to support policy and planning decisions.
- Facilitated workshops and training sessions to enhance team capabilities and knowledge in project and programme management.
- Negotiated with vendors for supplies and services, ensuring quality and cost-effectiveness.
- Collaborated with senior management to understand needs, successes and failures of existing strategies.
- Engaged with senior management to report on programme status, risks, and achievements, securing ongoing support and resources.
- Set up key metrics for tracking performance and evaluating strategic plans.
Facility Manager
NHS
10.2024 - 12.2024
- Company Overview: (Essex Partnership University)
- Ensure that buildings, equipment, and systems (e.g., HVAC) are well-maintained and operational
- Manage space allocation and optimize facility use for clinical and non-clinical departments
- Ensure compliance with health and safety regulations, including fire safety and infection control
- Take inventory of cleaning supplies and report to management for restocking
- Oversee proper waste disposal in line with NHS policies
- (Essex Partnership University)
- Managed day-to-day operations of office spaces, maintaining functional, clean and professional environment.
- Facilitated staff training on health and safety protocols, promoting a culture of safety awareness.
Support Worker
Completely Care
12.2023 - 12.2024
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Encouraged service users to be independent and active members of society.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
- Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
Support Worker
JMK Business Solutions Limited
12.2022 - 11.2024
- Support children in their daily routines and school preparation
- Provide individualized support to children with autism
- Report client progress to the organization
- Engage clients in scheduled activities and provide emergency support
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Evaluated programme effectiveness by monitoring and reporting on client progress.
Healthcare Assistant
Total Assist Nursing
08.2022 - 08.2023
- Support clients and document observations
- Assist nurses with medication administration
- Facilitate life skills training and provide emotional support
- Maintain cleanliness and organization of residents' spaces
- Coach clients on basic daily living tasks
- Counselled patients on pain management and medication risks with strong focus on substance abuse prevention.
- Educated and advised patients on prevention and improvement methods to avoid future hospitalisation.
- Advocated for residents' rights and wellbeing, ensuring their voices were heard.
- Participated in patient assessment processes, gathering information to aid in care planning and delivery.
- Measured and recorded patient temperatures, pulse, respirations and weight throughout hospital stay.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Collaborated with healthcare professionals to deliver integrated care services.
Customer Care Representative
Stoa Investment
07.2012 - 07.2017
- Handle administrative duties and customer inquiries
- Recruit and onboard new clients
- Resolve customer complaints and maintain records
- Allocate shifts and manage company operations
Education
RQF Level 3 Diploma in Health And Social Care
Inspire College College
Southall, London08-2025
Bachelor of Science - Data Processing Management
Olabisi Onabanjo University
Ogun State, NIGERIA.01-2009
Skills
- Cultural awareness and competency
- Strong teamwork and collaboration
- Critical thinking and problem-solving
- Effective documentation and record-keeping
- Reliable, trustworthy, and Respect for diversity
- Personal care
- Safeguarding policies
- Mental health support
- Learning disabilities support
- Infection control knowledge
- Care plan development
- Active listening
- Health and safety awareness
Certification
- Acquired Brain Injury Rehabilitation Therapy
- PMVA (Prevention and Management of Violence and Aggression), 2024-08-01
- Basic Life Support Certification, 2023-08-01
- Care Certificate & Mandatory Training Certifications
Languages
English
Proficient
C2
References
Available upon request.
Hobbies and interests
Football and jogging.
Timeline
Facility Manager
NHS
10.2024 - 12.2024
Support Worker
Completely Care
12.2023 - 12.2024
Support Worker
JMK Business Solutions Limited
12.2022 - 11.2024
Support Worker
Hightown Housing Association
10.2022 - Current
Healthcare Assistant
Total Assist Nursing
08.2022 - 08.2023
Client Program Facilitator (remote Work)
MindForward Brain Injury Services
08.2017 - Current
Customer Care Representative
Stoa Investment
07.2012 - 07.2017
RQF Level 3 Diploma in Health And Social Care
Inspire College College
Bachelor of Science - Data Processing Management
Olabisi Onabanjo University
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