OMOTAYO SANNI
Toronto,ON
Overview
12
12
years of professional experience
Work History
Customer Service Manager
ACCESS BANK
FESTAC, LAGOS
01.2021 - 07.2023
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Officer
ACCESS BANK PLC
FESTAC, LAGOS
04.2019 - 12.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Main Bank Cashier
DIAMOND BANK
FESTAC , LAGOS
04.2017 - 03.2019
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new clients to increase satisfaction and loyalty.
Class Teacher
SUCCESS ROYAL ACADEMY
MAKARFI, KADUNA
03.2015 - 02.2016
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
Office Clerk
FEDERAL POLYTECHNIC ILARO
ILARO, OGUN STATE
08.2011 - 09.2012
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support, addressing routine, and special requirements.
- Screened visitors and issued badges to maintain safety and security.
Education
Associate of Applied Science - Global Business Management
FLEMING COLLEGE TORONTO
Toronto, ON07.2024
Associate of Applied Science - BANKING AND FINANCE
FEDERAL POLYTECHNIC ILARO
OGUN STATE NIGERIA02.2015
Associate of Applied Science - Banking And Finance
FEDERAL POLYTECHNIC ILARO
ILARO OGUN STATE07.2011
Skills
- Staff Training
- MS Office Expertise
- Staff Management
- Effective Workflow Management
- Customer Service
- Cash Handling
- Sales Expertise
- Exceptional Telephone Etiquette
- Time Management
- Conflict Resolution Techniques
- Customer Relations
- Client Relations and Retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
ACCESS BANK
01.2021 - 07.2023
Customer Service Officer
ACCESS BANK PLC
04.2019 - 12.2020
Main Bank Cashier
DIAMOND BANK
04.2017 - 03.2019
Class Teacher
SUCCESS ROYAL ACADEMY
03.2015 - 02.2016
Office Clerk
FEDERAL POLYTECHNIC ILARO
08.2011 - 09.2012
Associate of Applied Science - Global Business Management
FLEMING COLLEGE TORONTO
Associate of Applied Science - BANKING AND FINANCE
FEDERAL POLYTECHNIC ILARO
Associate of Applied Science - Banking And Finance
FEDERAL POLYTECHNIC ILARO
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