OMOTAYO AKANDE
Thunder Bay,ON
Summary
Objectives: Seeking a job opportunity where I can utilize my skill to contribute as a valuable employee and help in the growth of the organization.
Profile: Offering versatile and Customer Service Skills. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising on quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
House Keeping
Valhalla Hotel & Conference Centre
08.2022 - Current
- Provided clients with top-notch services
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Worked with other cleaning professionals in a positive way.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Communicated with maintenance team on damages to repair.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cashier and Fitting
Winners Home Sense Store Associates
05.2022 - Current
- Provide a positive customer service experience with fair, friendly and courteous services
- Maintaining accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases
- Assisted team members when necessary, in handling cash registers, organizing inventory room, labelling products
- Effective communication, product knowledge, empathy, and patience with customers
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed refunds for worn, damaged and broken merchandise.
- Kept fitting rooms cleaned, organized and well-maintained.
Office/Administrative Assistant
Corporate Affairs Commission, Maitama Abuja
03.2020 - 02.2021
- Responsible for filing and sorting of day-to-day documents
- Preparing of Certified True copies and Search documents
- Dispatching of all documents on daily basis
- Attending to customers and interacting with clients.
- Operated photocopies and scanners, facsimile machines and personal computer
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Typed, formatted and edited correspondence and other documents.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Education
Diploma - Business, Human Resources
Confederation College
Thunder Bay, ON04.2023
Ontario College Certificate, Business Fundamentals -
Confederation College
Thunder Bay, ON08.2022
BSC. - Animal Science
Osun State University
Nigeria10.2019
Skills
- Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access
- Soft skills: Teamwork, Multitasking, Time Management
- Customer Service Excellence: Communication and interaction
- Problem solving
- Hiring and retention
- Verbal and Written Communication
- Processing Grievance Documentation
- Recordkeeping and bookkeeping
- Performance Evaluation
Certification
- National Youth Service Corps 2021
- Certification of Unconscious Bias Aug 07,2022
- Certification of Inspirational Leadership Skills: Practical Motivational Leadership Aug 07,2022
- Certification of Business Ethics for Managers and Leaders July 09, 2002
- Certification of Integrated Accessibility Standard Regulations (AODA)
- Certification of B2B Marketing Foundation May 29,2022
Timeline
House Keeping
Valhalla Hotel & Conference Centre
08.2022 - Current
Cashier and Fitting
Winners Home Sense Store Associates
05.2022 - Current
Office/Administrative Assistant
Corporate Affairs Commission, Maitama Abuja
03.2020 - 02.2021
Diploma - Business, Human Resources
Confederation College
Ontario College Certificate, Business Fundamentals -
Confederation College
BSC. - Animal Science
Osun State University
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