Omotayo Akande

Key Responsibilities:

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Coordinate and schedule meetings, appointments, and events for executives or team members.
• Process invoices, expense reports, purchase orders as well as assisting with record keeping.

Key Responsibilities:

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Managed returns, exchanges and refunds in accordance with store policy.
• Strong communication skills and commitment to delivering exceptional customer experiences.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assisted team members when necessary, in handling cash registers, organizing inventory room and labeling of products.

Key Responsibilities:

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Scheduled office meetings and client appointments for staff teams.

Key Responsibilities:

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Supported HR Manager in strategic planning sessions focused on organizational development and growth.
• Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.