Summary
Overview
Work History
Education
Skills
Additional Competencies
Timeline
Generic

Omonkhegbe Matthew

Toronto,ON

Summary

Experience in fast food service with strong customer service and conflict resolution skills. Demonstrated ability to work in high-pressure environments while maintaining efficiency and cleanliness standards. Skills include order taking, food preparation, cash handling, and team collaboration. Previous roles have shown improved customer satisfaction ratings due to attentive service and quick response times.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Doordash
Toronto, ON
03.2025 - Current
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Business Owner

Mathico Essential Gas
Benin, Edo, Nigeria
10.2019 - 02.2024
  • Managed the daily operations related to customer service, inventory management, and marketing.
  • Defined strategic plans and kept business on track to meet objectives.
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Established strong relationships with vendors to ensure quality products at competitive prices.
  • Utilized financial acumen to create budgets, analyze expenses, and make informed decisions about investments.
  • Kept operating expenses low with good business controls.
  • Implemented safety protocols to ensure compliance with industry regulations while protecting workers' health and well-being.
  • Developed effective strategies for increasing customer satisfaction and engagement, resulting in an increase in sales revenue.
  • Facilitated successful completion of projects by managing timelines, assigning tasks, and monitoring progress on an ongoing basis.
  • Identified areas of improvement within the organization's operations and proposed innovative solutions for optimizing efficiency.
  • Identified problems, made decisions, and interpreted results based on quantitative techniques.

Food Service Attendant

chicken republic
Benin, Edo
08.2018 - 08.2019
  • Offered suggestions for menu items based on seasonal ingredients available.
  • Replenished buffet line items as needed during meal times.
  • Assisted with setting up and breaking down the dining area.
  • Cleaned and sanitized all equipment, counters, tables, chairs, and other surfaces in the kitchen areas.
  • Followed all health and safety regulations while handling food items.
  • Greeted guests warmly upon their arrival to the restaurant or cafeteria.
  • Monitored expiration dates of food products stored in the pantry or refrigerator to prevent spoilage.
  • I helped take inventory of stock on hand regularly.

Administrative Assistant

BYI GENERAL ENTERPRISES
Lagos, Lagos
11.2016 - 03.2018
  • Maintained files and filing, keeping sensitive information confidential.
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
  • Maintained database of client contact information with accuracy and attention to detail.
  • Developed and maintained filing systems for confidential documents and records.
  • Created spreadsheets using advanced formulas and functions to analyze large datasets.
  • Managed office supplies inventory and placed orders when necessary.
  • Compiled data from various sources into organized reports for review by management team.
  • Updated internal databases with new employee information such as contact details and job titles.
  • Organized monthly expense reports according to company policies and procedures.
  • Built and maintained relationships with vendors and other external contacts.
  • Coordinated travel arrangements for employees and clients as needed.
  • Monitored daily operations in order to ensure efficient workflow processes were being followed.
  • Maintained calendars and schedules to set appointments for management team.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Established professional and collaborative working relationships with company associates and external parties.

Education

B.SC. IN BACHELOR OF SCIENCE(ED) - ACCOUNTING IN BUSINESS EDUCATION

Ambrose Ali University
Edo
08.2016

Skills

  • Customer service
  • Time management
  • Problem solving
  • Communication skills
  • Data entry
  • Recordkeeping
  • Inventory management
  • Delivery logistics
  • Route navigation
  • Vehicle maintenance
  • Vendor relations
  • Project management
  • Entrepreneurial leadership
  • Strategic Decision-making
  • Strategic planning
  • Safety compliance
  • Public speaking
  • Business marketing
  • Food safety
  • Menu planning
  • Order fulfillment
  • Team collaboration
  • Effective communication
  • Quality assurance
  • Supply chain management
  • Point of sale systems

Additional Competencies

  • Risk Assessment
  • Time Management
  • Operations Management
  • Negotiation Skills
  • Financial Administration
  • Team Leadership

Timeline

Delivery Driver

Doordash
03.2025 - Current

Business Owner

Mathico Essential Gas
10.2019 - 02.2024

Food Service Attendant

chicken republic
08.2018 - 08.2019

Administrative Assistant

BYI GENERAL ENTERPRISES
11.2016 - 03.2018

B.SC. IN BACHELOR OF SCIENCE(ED) - ACCOUNTING IN BUSINESS EDUCATION

Ambrose Ali University

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