Omololu Oshipitan
ON
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Convenant University
01.2018 - 03.2021
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Education
Bachelor of Science - Computer Engineering
Olabisi Onabanjo University
Ogun State, Nigeria03.2010
Skills
- Customer Service
- Payment oversight
- Inventory Oversight
- Hospitality services
- Inbound Call Management
- Multitasking and Organization
Languages
English
Full Professional
Timeline
Front Desk Manager
Convenant University
01.2018 - 03.2021
Bachelor of Science - Computer Engineering
Olabisi Onabanjo University
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