Omolola Esan
Toronto,Ontario
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
19
19
years of professional experience
Work History
Operations Supervisor
Bison Transport
05.2024 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Tracked company equipment, tools and technology to manage inventory.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Team Leader, Logistics
Bison Transport
05.2021 - 05.2024
- Identified and resolved all non-routine, time-bound operational issues occurring after hours
- Prioritized tasks based on sensitivity and then respond in a timely manner
- Interfaced with Dispatch, Planning, Customer Service and other functional business units to ensure customer and driver satisfaction
- Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for City and Highway operations
- Ensure that staff are tracing and updating customers on the status of their shipments and adjusting plans as required
- Notify customers of any service delays in a timely manner and coordinate dispatch.
- Streamlined logistics processes by implementing efficient team strategies and workflows.
- Increased customer satisfaction with timely deliveries by optimizing routing and scheduling.
- Reduced operational costs by identifying areas of improvement in resource allocation and inventory management.
- Developed comprehensive training programs for team members to enhance skill sets and improve performance.
- Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
Customer Service Representative- Business-to-business
S&S activewear
08.2017 - 05.2021
- Maintaining a high level of professionalism and providing essential support to every customer
- Accurately process transactions and educate stakeholders on products and services via phone and chat communications
- Build relationships with stakeholders, ensuring stakeholders are engaged with the products and services offered and also keeping them up to date on new promotions and information
- Presenting complex and varied information to stakeholders to resolve their queries in a straight-forward and engaging manner
- Ensuring documents and records are accurately updated and remain compliant
- Engaging with and supporting the business needs by monitoring and tracking key deliverables
- Designing and deployment of a training pack for new employees to ensure standards are consistent
- Process and issue return authorizations in accordance to guidelines.
Customer Service Representative- Business-to-consumers
La-Z Boy Furniture and Gallery
06.2014 - 08.2017
- Working within a multidisciplinary team, providing specialist information to help drive forward business operations
- Built effective and strong relationships internally and with the customer base
- Identified and gathered business requirements to analyses and assess customer needs and re-strategize customer engagement to derive the best possible outcome
- Responsible for the financial planning associated with costs of repairs within the company
- Help to mitigate against problems that affect service, efficiency and productivity
- In charge of training new colleagues to ensure compliance and standards.
Customer Service representative
Bell Canada
01.2007 - 06.2014
- Responsible for delivery of world class service and support
- Provided customers with up to date information about services, aiming for first-time resolution to queries; commended by supervisor for ability to resolve problems on the first call
- Access electronic cataloguing system to ensure capture of customers' requests
- Identified areas of potential improvement within the cataloguing system leading to performance improvement
- Successfully delivered results on several marketing campaigns.
Administrative Assistant
George Brown College
01.2005 - 01.2006
- Perform administrative and office support for multiple supervisors
- Clerical support including mailing, scanning, faxing, filing and copying
- Perform data capture, entry and monitoring duties
- Ensured office supplies were adequately stocked whilst adhering to financial constraints.
Education
Health Management Specialization -
York University
Toronto, ON04.2014
Business Administration- Advanced Diploma -
George Brown College
Toronto, ON04.2006
Skills
- Project Management
- Safety oversight
- Budget Administration
- Customer Relations
- Staff Supervision
- Risk Management
- Performance monitoring
- Quality Assurance
- Logistics Management
- Team Training
Timeline
Operations Supervisor
Bison Transport
05.2024 - Current
Team Leader, Logistics
Bison Transport
05.2021 - 05.2024
Customer Service Representative- Business-to-business
S&S activewear
08.2017 - 05.2021
Customer Service Representative- Business-to-consumers
La-Z Boy Furniture and Gallery
06.2014 - 08.2017
Customer Service representative
Bell Canada
01.2007 - 06.2014
Administrative Assistant
George Brown College
01.2005 - 01.2006
Health Management Specialization -
York University
Business Administration- Advanced Diploma -
George Brown College
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