OMOLOLA AISHAT NIYI-OLOKO
Lagos
Summary
Experienced Banking Professional with over 15 years in financial services, specializing in customer service, regulatory compliance, and process optimization. Adept at building client relationships, improving operational efficiency, and driving customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Ecobank Nigeria Limited
Ikeja
09.2012 - Current
- Led daily branch operations, including cash management, transaction approvals, and regulatory compliance, ensuring efficient and error-free banking processes.
- Spearheaded branch operational budgeting and resource optimization, reducing operational costs by 15% through process improvements.
- Oversaw inter-branch accounts reconciliation, ensuring accurate reporting and resolving discrepancies in a timely manner.
- Delivered outstanding customer service by addressing escalated client issues, improving customer satisfaction scores by 20%.
Relationship Manager, Public Sector Unit
Ecobank Nigeria Limited
Ikeja
02.2020 - 06.2022
- Managed a portfolio of public sector clients, increasing deposits by 25% through strategic client engagement and cross-selling financial products.
- Facilitated the onboarding of clients to digital banking platforms, enhancing service efficiency and client adoption rates.
- Identified and secured new business opportunities, driving liability growth and achieving set KPIs.
- Resolved complex client issues and ensured compliance with banking policies, improving client retention rates.
Cash Officer
Ecobank Nigeria Limited
Lagos
12.2010 - 09.2012
- Managed vault operations, ensuring accurate cash counts, reconciliation, and secure handling of local and foreign currencies.
- Authorized teller transactions above their limits, minimizing errors and ensuring compliance with bank policies.
- Coordinated cash disbursements and bulk cash handling, reducing cash discrepancies by 12%.
- Provided relief support to the Customer Service Manager during absences, maintaining seamless branch operations.
Head, Funds Transfer Local
Ecobank Nigeria Limited
Lagos
11.2007 - 12.2010
- Supervised the preparation and posting of financial instruments such as manager's cheques and drafts, ensuring accuracy and compliance.
- Managed incoming and outgoing clearing cheques, achieving a 98% error-free processing rate.
- Coordinated monthly proofs, salary payments, and internal transfers, reducing processing times by 15%.
- Authorized high-value transactions, including investments and inter-bank transfers, ensuring compliance with regulatory standards.
Operations Manager
Fortune International Bank Plc
Lagos
06.2005 - 01.2006
- Directed daily branch operations, ensuring compliance with regulatory requirements, including anti-money laundering (NDLEA, EFCC) and tax remittances (VAT, WHT).
- Authorized high-value teller transactions and funds transfer postings, reducing operational risks and ensuring transaction accuracy.
- Prepared and monitored branch operational budgets, managed cash flow, and reconciled inter-branch accounts to maintain financial accuracy.
- Oversaw inward clearing processes, ensuring timely reconciliation with central clearing and delivering exceptional customer service.
Education
Master of Business Administration - International Business Management
Lagos State University
Ojo, LagosBachelor of Science - Banking and Finance
University of Calabar
Cross RiverSkills
- Banking operations & financial services
- Customer Relationship Management
- Compliance with regulatory frameworks
- Financial Reporting
Certification
- Project Management Professional (PMP), 12/01/21
- Chartered Institute of Personnel Management Associate, 11/01/11
- Professional Diploma in Human Resource Management, 11/01/11
- Chartered Institute of Bankers of Nigeria Association (FCIB), 11/01/25
References
Available upon request
Languages
English (Fluent)
Timeline
Relationship Manager, Public Sector Unit
Ecobank Nigeria Limited
02.2020 - 06.2022
Customer Service Manager
Ecobank Nigeria Limited
09.2012 - Current
Cash Officer
Ecobank Nigeria Limited
12.2010 - 09.2012
Head, Funds Transfer Local
Ecobank Nigeria Limited
11.2007 - 12.2010
Operations Manager
Fortune International Bank Plc
06.2005 - 01.2006
Master of Business Administration - International Business Management
Lagos State University
Bachelor of Science - Banking and Finance
University of Calabar