Summary
Overview
Work History
Education
Skills
References
Volunteer Work
Timeline
Generic

OMOLARA MARIAM IBRAHIM

234 SimCrest Heights Calgary,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Shola Medical Centre
02.2022 - 07.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Managed over 50 customer calls per day.

Work From Home Customer Service Agent

St. Jogo & Company Corp.
01.2021 - 02.2022
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Documented calls according to Company policy for use in performance measurement and business progress tracking.
  • Increased company sales by 20%

Outpatient Nurse

Afe Babalola Multi-System Hospital
01.2020 - 12.2020
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints and current symptoms.
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Advocated for and strived to protect health, safety and rights of patient.

Telephone Triage Nurse

Lagos State Health Service Commission
01.2019 - 11.2019
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.

Health Care Aide

Ekiti State University Teaching Hospital
04.2018 - 12.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Adhered to all resident lifting and safe lifting instructions and rules.

Education

Bachelor of Science - Nursing

Afe Babalola University
Ekiti,Nigeria
10.2018

Skills

  • Operational Requirements
  • Critical Thinking
  • Information Assurance
  • Understanding Customer Needs
  • Issue Identification
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Material sourcing & Purchasing

References

Available upon request.

Volunteer Work

  • Volunteered at Riverwood Switch as a Customer representative to help with daily calls and reporting.
  • Volunteered as a Social Media Manager for Fateez Foods to help with advertisement , collating customers orders and solving complaints.

Timeline

Medical Receptionist

Shola Medical Centre
02.2022 - 07.2022

Work From Home Customer Service Agent

St. Jogo & Company Corp.
01.2021 - 02.2022

Outpatient Nurse

Afe Babalola Multi-System Hospital
01.2020 - 12.2020

Telephone Triage Nurse

Lagos State Health Service Commission
01.2019 - 11.2019

Health Care Aide

Ekiti State University Teaching Hospital
04.2018 - 12.2018

Bachelor of Science - Nursing

Afe Babalola University

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OMOLARA MARIAM IBRAHIM