Omolade Egbewole
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tesco
01.2023 - 01.2024
- Answering questions about a company's products or services, Delivering information about a company's offerings, Handling customer complaints, Collecting and analyzing customer feedback and resolving problems for customers
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
DHL Logistics
03.2022 - 01.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master Of Science - Psychology
University of Bolton
Bolton, Greater Manchester06.2023
Bsc Honors - Psychology
Ekiti State University
ADO-EKITI, Nigeria07.2018
Skills
- Customer service
- Communication skills
- Microsoft office
- Computer skills
- Supervising experience
- Writing skills
- Typing
- Cash handling
- Paperwork Processing
- Complaint resolution
- Data Entry
- Product Knowledge
- Information Security
- Appointment Scheduling
- Report Generation
- Scheduling
- Microsoft Excel
- Documentation
- Escalation management
- Order Processing
- Live chat support
- Microsoft PowerPoint
Languages
English
Certification
- Google Digital Marketing & E-commerce
- Developing quality customer care service skills
Timeline
Customer Service Representative
Tesco
01.2023 - 01.2024
Customer Service Representative
DHL Logistics
03.2022 - 01.2023
Master Of Science - Psychology
University of Bolton
Bsc Honors - Psychology
Ekiti State University
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