OMOJUYIGBE DAMILARE TOSIN

• Organizing and administering good customer relations and solutions
• Ensuring proper service delivery to customers and customer satisfaction
• Customer Technical Support and troubleshooting (1st and 2nd level troubleshooting)
• Respond to and resolve server and operating system issues assigned through the ticketing system
• Identify technical environment issues and implement solutions to mitigate problems.
• Perform routine proactive server maintenance activities including firmware upgrades, patching etc.
• Research and test recurring problems, determine anomalies within supported software applications.
• Update and create technical product trouble-shooting documentation.
• Assists with input on small scale server projects
  Analytical, technical and administrative work in the planning, design and installation of new and existing computer systems.

• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Monitored system performance and responded to alerts.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Assisted IT staff on troubleshooting issues and closing calls.
• Implemented network security measures to minimize data loss.
• Maintained network hardware and software and monitored network to support network availability to end users.

• Monitoring all interoil clients on all platforms using PRTG Monitoring tools.
• Troubleshooting, Resolving and Escalating network issues.
• Preventive Maintenance.
• Corrective Maintenance
• Monitoring and analyzing bandwidth utilization on different platforms across the network using PRTG determining network trends
• Determining trends displayed by end-users.
• Creating trend reports
• Customer Technical Support and troubleshooting (1st and 2nd level troubleshooting).

• Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
• Installed fiber, ethernet, and console cabling in climate-controlled NOC.
• Monitored and maintained network and software components according to established guidelines and best practices.
• Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
• Exceeded SLA standards for response times and problem resolution.
• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
• Troubleshot routers, layer 2 and 3 switches, and network firewalls.
• Created graphical reports to visualize network performance and uptime to management members.

• Ensuring data integrity.
• Training other members to use reporting tools.
• Developing programs for data analysis.
• Determining delivery methods and information requirements.
• Responding quickly to data analysis requests
• Write or revise standard operating procedures for Operational processes and enter related data into databases.
• Monitor industry standards, trends, or practices to identify developments in Operational planning or execution.
• Prepare reports on Operational performance measures and maintain operational records in accordance with corporate policies.
• Compute reporting metrics, such as on-time delivery rates, order fulfillment rates, or inventory turns
• Analyze data, using methods:

such as data withdrawal, data modeling, or benefit analysis.

Investigation, evaluation, compilation and analysis of data from the field

• Network Monitoring, Network Troubleshooting, Analysis and fault escalations, Utilization analysis and trend reports Using PHP & MYSQL.
• Software Engineer Job Duties:
• Customize applications used at the NOC to achieve more functionality with ease and efficiency.
• Develop user friendly programs (applications) that will compliment network monitoring and error recognition and reporting activities.
• Monitoring all Netcom network components:

Routers, Switches, Servers, Hub Line Cards, Hubs and All additional devices for providing service and functionality to Netcom.

• Monitoring all Netcom clients on all platforms.
• Troubleshooting, Resolving and Escalating network issues.
• Preventive Maintenance.
• Corrective Maintenance
• Monitoring and analyzing bandwidth utilization on different platforms across the network using Whatsup Gold Monitoring software
• Determining network trends
• Determining trends displayed by end-users.
• Creating trend reports