Summary
Overview
Work History
Education
Skills
Timeline

Omogbolahan Alausa

Customer Service/ Sales
Kitchener,Ontario

Summary

Excellent interpersonal communication skills with focus on customer satisfaction. Reliable professional in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Professional Fundraiser with 5months of experience planning special campaigns and fundraising events. Enthusiastic about supporting issues related to FGM/Sex Trafficking cause. Accomplished in working with corporate leaders to receive sponsorships and initiate matching gift programs. Accomplished Fundraising Coordinator with success in raising funds for organizations. Talented in attracting donors on tight budget through targeted marketing campaigns and professional networking.

Overview

2
2
years of professional experience

Work History

Fundraiser

Astra Sales
01.2023 - 05.2023

• Developed and implemented marketing campaigns targeting donors.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Carried out day-day-day duties accurately and efficiently.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Worked flexible hours; night, weekend, and holiday shifts.

• Maintained energy and enthusiasm in fast-paced environment.

• Proved successful working within tight deadlines and fast-paced atmosphere.

Customer Service Associate

Palmpay Digital Finance
04.2022 - 10.2022

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Cultivated customer loyalty, promoted repeat business and improved sales.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Demonstrated items to customers and created customer awareness, interest and sales.

Storekeeper

Damilola Ventures
07.2021 - 03.2022

• Kept sales receipts and maintained accounting records.

• Assisted customers by answering questions and suggesting merchandise.

• Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.

• Arranged products on shelves and in cabinets to maximize space utilization by Number.

• Resolved Number of purchase order variances by following up with vendors on overdue purchase orders.

Education

Diploma - Business

Conestoga College Institute of Technology And Advanced Learning, Kitchener, ON
05.2033

College Diploma - Liberal Studies

Gateway (ICT) Polytechnic Saapade, Isara-Remo, Nigeria
09.2021

High School Degree -

Lakunce Citadel College, Oru-Ijebu, Ogun State, Nigeria
08.2019

Skills

  • Cool Under Pressure
  • Customer Service and Rapport
  • Customer Engagement
  • Customer Satisfaction
  • Supporting Fundraising
  • Office Operations
  • Customer Feedback
  • Raising Capital
  • Donor Communications
  • Training Junior Team Members
  • Customer Interaction
  • Sales Promotion
  • Customer Loyalty
  • Product Promotion
  • Sales Goals
  • Customer Service and Assistance
  • Credit and Debt Card Processing

Timeline

Fundraiser - Astra Sales
01.2023 - 05.2023
Customer Service Associate - Palmpay Digital Finance
04.2022 - 10.2022
Storekeeper - Damilola Ventures
07.2021 - 03.2022
Conestoga College Institute of Technology And Advanced Learning - Diploma, Business
Gateway (ICT) Polytechnic Saapade - College Diploma, Liberal Studies
Lakunce Citadel College - High School Degree,
Omogbolahan AlausaCustomer Service/ Sales