Omoefe Okoro
Mississauga,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
BATAN FREIGHT TRANSPORT INC.
Mississauga, ON
01.2010 - 03.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Handled and managed client accounts and maintained company service level agreements, while hitting every company set KPIs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Technical Support Specialist
Client logic
Etobicoke, ON
02.2002 - 12.2009
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Monitored service orders to completion and closed service tickets.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Education
Associate of Applied Science - Information Technology
Xintra Computer College
Toronto, ON06.2003
Bachelor of Science - Eduacation
Delta State University Abraka
Abraka Nigeria09.1996
Skills
- Problem-solving abilities
- Quality assurance controls
- High-energy attitude
- Data evaluation
- Customer relations
- Adaptive team player
- Call Center Operations
- Transportation solution development
Timeline
Customer Service Representative
BATAN FREIGHT TRANSPORT INC.
01.2010 - 03.2022
Technical Support Specialist
Client logic
02.2002 - 12.2009
Associate of Applied Science - Information Technology
Xintra Computer College
Bachelor of Science - Eduacation
Delta State University Abraka
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